InMoment and Delighted platform, An In-Depth Comparison 2024

Comparison Summary

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

InMoment and Delighted platform: Customer Satisfaction Data

Most deployed common Use Cases for InMoment and Delighted platform

How can InMoment and Delighted platform optimize your Collecting Feedback Workflow?

Inmoment and Delighted Platform both collect customer feedback using Net Promoter Score (NPS) surveys. Inmoment offers a broader range of survey types, including Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and sentiment analysis. Delighted Platform focuses on providing a quick and easy way to gather NPS feedback through various channels. Both platforms can be used to track customer satisfaction over time, identify areas for improvement, and understand customer needs. A limitation of both platforms is the difficulty in segmenting audiences and targeting specific groups for surveys.

"...- Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys - Text & Sentiment analysis - Executive dashboards and reporting...." Peer review from Wootric

"...Delighted is extremely easy to setup, use and collect NPS scores...." Peer review by Nivas R., Product Marketing - Freshsales SaaS CRM, Computer Software

Why is InMoment and Delighted platform the best choice for Engaging Conversational Surveys?

Inmoment and Delighted Platform both offer conversational surveys to gather customer feedback. Inmoment focuses on managing customer feedback, communication, engagement, and loyalty, while Delighted Platform emphasizes ease of integration with other applications and automated follow-up processes. Inmoment provides a more comprehensive suite of features for managing customer feedback, while Delighted Platform offers a streamlined approach to collecting and responding to feedback. However, both tools have limitations in providing detailed follow-up documentation.

"...Analyse how many detractors, passives and promoters you have and send follow-up ASAP...." Peer review by Ruben L, Marketing Manager, Marketing and Advertising

"...The ability of Delighted to integrate with other applications also solved difficulties we had in following up with our NPS respondents, so now we close the loop with customers within 24 hours of their NPS response, showing them that we are listening and care about their feedback...." Peer review by April T, Vice President, Publishing

What Are the key features of InMoment and Delighted platform for Helpdesk Management?

Inmoment and Delighted Platform both provide customer support, with Delighted Platform offering a help center with GIF's instead of screenshots and support team available through email. Inmoment offers a team to support with set-up and troubleshooting and provides integration with Intercom for customer feedback. Inmoment focuses on real-time call center feedback, while Delighted Platform focuses on more general customer feedback through surveys and projects. The comments provide limited information about the two tools’ helpdesk management features.

"...Monitoring customer satisfaction; capturing feedback that can be shared with product management and customer support;. Simple to use and automate follow-ups with customers...." Peer review by User

"...They have a support team to help you set everything up, ask troubleshooting questions to and you dont have to pay extra for it...." Peer review by Cali S, Executive Office Coordinator