Comparison Summary
Introducing InMoment and Feedier
InMoment, Feedier, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
Feedier focuses on Collecting Feedback, Engaging Conversational Surveys, Loyalty Management, Communication Management with E-Mail, etc.
"In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good j...udgment of human beings are the most important ingredients in the future of any successful bank. " - David Duffy
"Since using Feedier, we've had way more feedback than we have had with other platforms. Our team is about to hit the 5,000 feedback mark, and the use of context attributes has supercharged our forms to give us quality and effortless feedback. " - Tanpong Sukhonpanich
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Next generation feedback tool that automatically collects real-time feedback
Age
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
70
50
Total Goals
(we found evidences for)
15
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Grow market share
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Improve brand engagement
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Build brand awareness
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Increase sales & revenue
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Increase customer life time value
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Improve efficiency
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Launch new products
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Improve navigation
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Scale best practices
- See 9 more
Top Channels
Channels Used
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promotions
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e-mail
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social media
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text SMS
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coupons
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website
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newsletter
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review sites
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Facebook
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chat
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phone calls
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user generated content
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blogs
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Yelp
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Tripadvisor
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mobile
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games
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offline
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point of sale
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Slack
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Amazon
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video
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mass media
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on premises
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radio
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television
- See 23 more
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promotions
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e-mail
-
social media
-
text SMS
-
coupons
-
website
-
newsletter
-
review sites
-
Facebook
-
chat
-
phone calls
-
user generated content
-
blogs
-
Yelp
-
Tripadvisor
-
mobile
-
games
-
offline
-
point of sale
-
Slack
-
Amazon
-
video
-
mass media
-
on premises
-
radio
-
television
- See 23 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
