Overview: InMoment and GetFeedback as Customer Feedback Management Category solutions.

InMoment and GetFeedback are both aligned within the Customer Feedback Management domain, offering distinct capabilities and features that cater to different user segments and industries. InMoment excels in analytics and custom reporting, appealing to larger enterprises needing in-depth insights, whereas GetFeedback is versatile with comprehensive training and onboarding support, suiting a range of business sizes. Both prioritize customer satisfaction and feature user-friendly integrations, but differ in their approach to vendor support and specific industry applications.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

InMoment and GetFeedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment facilitates collecting feedback, measuring net promoter scores, and engaging through conversational surveys. It aligns with enterprises looking to enhance customer interaction and efficiently manage a helpdesk. read more →

GetFeedback emphasizes collecting feedback and conducting engaging surveys while also handling automated workflows. This mix suits dynamic environments requiring quick insights and campaign management. read more →

Business Goals

InMoment focuses on improving customer satisfaction and acquiring customers. It is suitable for businesses aiming to enhance brand engagement and establish thought leadership across new markets. read more →

GetFeedback aims to enhance customer satisfaction and acquisition, with additional goals to improve ROI and increase sales. This approach caters well to businesses seeking to scale best practices. read more →

Core Features

InMoment offers analytics, extensive data import options, and custom reports. These features make it attractive for organizations handling large datasets and integrating varied data sources. read more →

GetFeedback provides training & onboarding, strong integration capabilities, and custom reports. Its focus on ease of use stands out, ideal for businesses new to data management tools. read more →

Vendor Support

InMoment provides comprehensive 24/7 support primarily through email, accommodating large enterprises with persistent operational needs. read more →

GetFeedback emphasizes support with training & onboarding and 24/7 assistance, which suits organizations in need of both initial guidance and continuous support. read more →

Segments and Industries

InMoment serves primarily large and enterprise-level companies in IT, software, and internet services, highlighting its suitability for tech-focused businesses. read more →

GetFeedback attracts a broad range of business sizes, predominantly in IT services and software, which reflects its adaptable features across diverse industries. read more →

Operational Alignment

InMoment is designed for large-scale operations, accommodating complex workflows and extensive analytics requirements. read more →

GetFeedback integrates seamlessly into varied operational scales, useful for businesses needing both detailed feedback collection and streamlined processes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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24/7 Support

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Phone Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for InMoment and GetFeedback

How does InMoment and GetFeedback address your Collecting Feedback Challenges?

Both Inmoment and GetFeedback collect customer feedback. Inmoment focuses primarily on Net Promoter Score (NPS) and offers features for tracking and analyzing NPS data. GetFeedback provides a wider range of survey types, including NPS, customer satisfaction (CSAT), and customer effort score (CES) surveys. However, GetFeedback has limitations in its integration with other systems.

"...MODERN CUSTOMER LISTENING Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints...." Peer review

"...Customize built-in survey templates for customer satisfaction (CSAT), Net Promoter Score, employee engagement, sales, events, marketing, and product research ... or design your own survey using a variety of question types...." Peer review

What makes InMoment and GetFeedback ideal for Engaging Conversational Surveys?

Inmoment and Getfeedback are both survey platforms that focus on engaging customers. Inmoment emphasizes personalized follow-up and building customer relationships. Getfeedback prioritizes a visually appealing and engaging user interface, offering features to personalize surveys and improve engagement. However, both tools face limitations with their follow-up processes.