cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

InMoment vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for InMoment low Failure Risk for Medallia Agent Connect low
Know More

Comparison Summary

This comparison report of InMoment vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 3949 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Medallia Agent Connect

InMoment, Medallia Agent Connect, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

"InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. " - Annica Kreider

"We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has tran...slated into higher levels of engagement, improved service delivery and a 25% improvement in attrition rates. " - Greg German

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

InMoment is better than Medallia Agent Connect for

Software Failure Risk

  • low

logo Medallia Agent Connect

Focus area

Software Failure Risk

  • low

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Empower your customer service teams from anywhere

Age

2002

2001

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

70

35

Total Goals
(we found evidences for)

15

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (464)

Read Reviews (136)

measuring net promoter score

Read Reviews (285)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (48)

Read Reviews (34)

engagement management

Read Reviews (77)

Read Reviews (89)

engaging and following up

Read Reviews (67)

Read Reviews (72)

helpdesk management

Read Reviews (24)

Read Reviews (17)

social media management

Read Reviews (23)

Read Reviews (0)

social media analytics

Read Reviews (17)

Read Reviews (0)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (22)

Read Reviews (1)

competitive intelligence

Read Reviews (19)

Read Reviews (0)

customer case management

Read Reviews (19)

Read Reviews (0)

loyalty management

Read Reviews (17)

Read Reviews (7)

customise loyalty program

Read Reviews (11)

Read Reviews (1)

identify target customers

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (15)

Read Reviews (1)

training & onboarding

Read Reviews (14)

Read Reviews (20)

rating and review management

Read Reviews (12)

Read Reviews (20)

campaign management

Read Reviews (9)

Read Reviews (1)

sales review & feedback

Read Reviews (6)

Read Reviews (12)

lead qualification

Read Reviews (6)

Read Reviews (1)

lead qualification: technographic

Read Reviews (6)

Read Reviews (1)

products & pricelist management

Read Reviews (5)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (7)

generation of new leads

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (1)

sending & publishing communications

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

category management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (1)

Read Reviews (25)

sales call management

Read Reviews (0)

Read Reviews (8)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting