Comparison Summary
This comparison report of InMoment vs. ProProfs Chat is based on a specific set of business needs and context. The comparison uses 3475 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing InMoment and ProProfs Chat
InMoment, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management, whereas ProProfs Chat, HappyFox Live Chat, Provide Support Live Chat, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
ProProfs Chat focuses on Helpdesk Management with Chat, Engagement Management with Chat, Social Media Management with Chat, Customer Feedback Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
proprofs.com: Live Chat Software for a Delightful Customer Experience
Age
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
70
27
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
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Improve efficiency
- See 5 more
Top Channels
Channels Used
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chat
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website
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offline
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user generated content
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blogs
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phone calls
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e-mail
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point of sale
- See 5 more
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chat
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website
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offline
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user generated content
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blogs
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phone calls
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e-mail
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point of sale
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
