Comparison Summary
This comparison report of InMoment vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 9248 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing InMoment and Qualtrics CoreXM
InMoment, Qualtrics CoreXM, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.
"We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force ...for bringing InMoment in. To make changes that would provide U.S. Cellular with more. " - John Lewis
"The Qualtrics link back to design and development allows us to build breakthrough products " - Under Armour
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Experience Management Software to gather experience insights and take action
Age
2002
2002
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
70
65
Total Goals
(we found evidences for)
15
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve brand engagement
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Increase sales & revenue
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Increase customer life time value
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Enter new markets internationally or locally
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Improve internal communications
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Establish thought leadership
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Improve digital and social presence
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Improve stakeholder relations
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Manage risk
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Improve consistency
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Improve efficiency
- See 15 more
Top Channels
Channels Used
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e-mail
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website
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phone calls
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offline
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chat
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social media
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video
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promotions
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events
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trade shows
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on premises
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newsletter
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point of sale
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display advertisement
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Facebook page
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Facebook
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text SMS
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Instagram
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Twitter
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Slack
- See 17 more
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e-mail
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website
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phone calls
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offline
-
chat
-
social media
-
video
-
promotions
-
events
-
trade shows
-
on premises
-
newsletter
-
point of sale
-
display advertisement
-
Facebook page
-
Facebook
-
text SMS
-
Instagram
-
Twitter
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
