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InMoment vs Qualtrics CoreXM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of InMoment vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 9248 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Qualtrics CoreXM

InMoment, Qualtrics CoreXM, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.

"Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards. " - Nathan Chung

"We use Qualtrics for everything from simple concept tests to complex conjoints. " - L.L.Bean

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

InMoment is better than Qualtrics CoreXM for

Software Failure Risk

  • low

logo Qualtrics CoreXM

Focus area

Software Failure Risk

  • low

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Experience Management Software to gather experience insights and take action

Age

2002

2002

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

70

65

Total Goals
(we found evidences for)

15

18

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications




sales document management

contract management

proposal & quote management


conference call management




segmentation and targeting


category management



touchpoint management


content management



knowledge management


distribution management


create learning path


courses & assessment

create learning path



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve brand engagement

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Improve efficiency

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more
  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting