Overview: InMoment and Sogolytics as Customer Feedback Management Category solutions.

InMoment and Sogolytics are both key players in customer feedback management, with unique strengths catering to distinct business needs. InMoment focuses on collecting and analyzing feedback to improve customer satisfaction, especially for large enterprises in tech-related industries. Conversely, Sogolytics emphasizes engagement with robust reporting and a broader industry reach, appealing to a diverse set of businesses including educational and financial sectors. Their differing features and support options help businesses choose based on their operational and strategic preferences.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Sogolytics: Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

InMoment and Sogolytics: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment excels at collecting feedback and measuring customer satisfaction with capabilities like engaging conversational surveys and social media management. read more →

Sogolytics shines in customer feedback management and engagement, including powerful tools for social media analytics and communication management. read more →

Business Goals

InMoment aids in improving customer satisfaction, acquiring customers, and expanding market presence, primarily attracting technology enterprises. read more →

Sogolytics helps enhance customer relationships and brand engagement, supporting diverse industries from education to finance. read more →

Core Features

InMoment's standout features include advanced analytics, custom reporting, and easy data integration, meeting complex enterprise needs. read more →

Sogolytics offers rich custom reporting and comprehensive data management tools, catering to varied organizational demands. read more →

Vendor Support

InMoment provides round-the-clock support through email, phone, and chat, aligning with the needs of larger tech enterprises. read more →

Sogolytics emphasizes strong support with a focus on training and onboarding, complimenting diverse business environments. read more →

Segments and Industries

InMoment predominantly serves large enterprises within the tech sector, including computer software and IT services. read more →

Sogolytics caters to a broad customer base including education and finance, fitting well with large enterprises and mid-markets. read more →

Operational Alignment

InMoment is optimized for large-scale operations and complex workflows, particularly in technology industries. read more →

Sogolytics supports various operational environments, including larger industries like healthcare and financial services. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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24/7 Support

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Phone Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for InMoment and Sogolytics

How efficiently Does InMoment and Sogolytics manage your Collecting Feedback?

Inmoment and Sogolytics both allow for collecting customer feedback using Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Inmoment focuses on providing actionable insights from feedback, while Sogolytics emphasizes the ability to conduct surveys across various touchpoints. Inmoment enables tracking of NPS trends over time, whereas Sogolytics provides more diverse survey types, including quizzes and polls.

"...I started on Wootrics free plan and had sent out my first 30 NPS surveys, via intercom within 7 minutes...." Peer review by Sean T, Customer Success Manager, Retail

"...We survey clients after implementation and training...." Peer review by Sarah B, VP of Product Management

How does InMoment and Sogolytics facilitate Engaging Conversational Surveys?

Inmoment and Sogolytics both focus on engaging users in surveys. Inmoment helps companies interact with customers through feedback, while Sogolytics offers tools for tracking responses and gathering data from both employees and customers. Inmoment is designed to facilitate follow-up conversations with customers, while Sogolytics provides real-time reporting and analytics to understand engagement levels. However, both tools have limitations in managing and documenting follow-up conversations.

"...We also make sure to follow up on every NPS score we receive - where we thank them, and discuss any of their feedback that needs action...." Peer review by Tori R, Clinical Experience Manager

"...Very helpful for us in engaging our stakeholders and developing interesting content...." Peer review by Dave Gardner, Non-Profit Organization Management

Why is InMoment and Sogolytics the best choice for Social Media Management?

Inmoment focuses on experience intelligence and helps generate social media recommendations, while Sogolytics focuses on survey creation and analysis. Inmoment provides advanced analytics and reporting, while Sogolytics offers user-friendly reporting and integration with social media accounts. Both tools enable sharing surveys on social media, but Inmoment's emphasis is on analyzing social media data and generating recommendations. It is important to note that these comments provide limited information about the tools' features and limitations.

"...To date, the program has helped us generate over 12,000 recommendations posted to social media sites which resulted in impressions on over 2,000,000 friends and followers newsfeeds...." Peer review by Jeremy Morgan, SVP - Marketing & Consumer Insights, Smashburger, Smashburger

"...easy to use, great support, reports, solid social media integration, can do snap polls and NPS too easy to use, great support, reports, solid social media integration, can do snap polls and NPS too..." Peer review by Ann Heatherington, Marketing and Advertising

What Are the key features of InMoment and Sogolytics for Helpdesk Management?

Inmoment and Sogolytics both provide tools for gathering customer feedback. Inmoment focuses on helping businesses improve customer service by analyzing call center data and providing real-time feedback to agents. Sogolytics primarily focuses on survey creation and distribution, offering a user-friendly platform with strong customer support. However, Inmoment lacks the ability to link scores to CRM records, whereas Sogolytics provides affordable options for student users.

"...The easy integration through Intercom and the quick, helpful and professional support!...." Peer review by Simon S, Product Manager

"...The service is amazing, the support team extremely helpful and quick in their responses and the licence upgrade in the student population is free...." Peer review by Christianna Fokia