InMoment and Sogolytics, An In-Depth Comparison 2024

Comparison Summary

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Sogolytics: Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

InMoment and Sogolytics: Customer Satisfaction Data

Most deployed common Use Cases for InMoment and Sogolytics

What solutions does InMoment and Sogolytics provide for Collecting Feedback?

Inmoment and Sogolytics both allow for collecting customer feedback using Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Inmoment focuses on providing actionable insights from feedback, while Sogolytics emphasizes the ability to conduct surveys across various touchpoints. Inmoment enables tracking of NPS trends over time, whereas Sogolytics provides more diverse survey types, including quizzes and polls.

"...MODERN CUSTOMER LISTENING Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints...." Peer review

"...I have been managing surveys for my organization for a few years and relied on many survey tools before we switched to SoGoSurvey...." Peer review by Alex J, CIO

Why is InMoment and Sogolytics the best choice for Engaging Conversational Surveys?

Inmoment and Sogolytics both focus on engaging users in surveys. Inmoment helps companies interact with customers through feedback, while Sogolytics offers tools for tracking responses and gathering data from both employees and customers. Inmoment is designed to facilitate follow-up conversations with customers, while Sogolytics provides real-time reporting and analytics to understand engagement levels. However, both tools have limitations in managing and documenting follow-up conversations.

"...Being able to follow up with users directly is great...." Peer review by Allison C., Financial Services

"...I appreciate the ability to add images and multimedia options in order to engage survey takers...." Peer review by Milo Smith, Sr. Director of Publications & Media Relations, University of North Dakota Alumni Association & Foundation

How does InMoment and Sogolytics facilitate Social Media Management?

Inmoment focuses on experience intelligence and helps generate social media recommendations, while Sogolytics focuses on survey creation and analysis. Inmoment provides advanced analytics and reporting, while Sogolytics offers user-friendly reporting and integration with social media accounts. Both tools enable sharing surveys on social media, but Inmoment's emphasis is on analyzing social media data and generating recommendations. It is important to note that these comments provide limited information about the tools' features and limitations.

"...To date, the program has helped us generate over 12,000 recommendations posted to social media sites which resulted in impressions on over 2,000,000 friends and followers newsfeeds...." Peer review by Jeremy Morgan, SVP - Marketing & Consumer Insights, Smashburger, Smashburger

"...There are many analytics and reports which can be exported...." Peer review by Verified Reviewer, Retail

What makes InMoment and Sogolytics ideal for Helpdesk Management?

Inmoment and Sogolytics both provide tools for gathering customer feedback. Inmoment focuses on helping businesses improve customer service by analyzing call center data and providing real-time feedback to agents. Sogolytics primarily focuses on survey creation and distribution, offering a user-friendly platform with strong customer support. However, Inmoment lacks the ability to link scores to CRM records, whereas Sogolytics provides affordable options for student users.

"...The easy integration through Intercom and the quick, helpful and professional support!...." Peer review by Simon S, Product Manager

"...So far is the batter option I have used, Expellant help and support, just write an email, the reply in a few minutes...." Peer review by Layth Kraidi

InMoment in Action: Unique Use Cases

What solutions does InMoment provide for Contact List Management?

Sogolytics in Action: Unique Use Cases

What benefits does Sogolytics offer for Communication Management?

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Actionable survey data with advanced data management and enterprise online survey software

Age

2002

2013

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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InMoment and Sogolytics, An In-Depth Comparison 2024

Comparison Summary

InMoment

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Sogolytics

Focus area

Sogolytics is better than InMoment for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

InMoment and Sogolytics: Customer Satisfaction Data

Most deployed common Use Cases for InMoment and Sogolytics

What solutions does InMoment and Sogolytics provide for Collecting Feedback?

Why is InMoment and Sogolytics the best choice for Engaging Conversational Surveys?

How does InMoment and Sogolytics facilitate Social Media Management?

What makes InMoment and Sogolytics ideal for Helpdesk Management?

InMoment in Action: Unique Use Cases

What solutions does InMoment provide for Contact List Management?

Sogolytics in Action: Unique Use Cases

What benefits does Sogolytics offer for Communication Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

InMoment and Sogolytics, An In-Depth Comparison 2024

Comparison Summary

InMoment

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Sogolytics

Focus area

Sogolytics is better than InMoment for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

InMoment and Sogolytics: Customer Satisfaction Data

Most deployed common Use Cases for InMoment and Sogolytics

What solutions does InMoment and Sogolytics provide for Collecting Feedback?

Why is InMoment and Sogolytics the best choice for Engaging Conversational Surveys?

How does InMoment and Sogolytics facilitate Social Media Management?

What makes InMoment and Sogolytics ideal for Helpdesk Management?

InMoment in Action: Unique Use Cases

What solutions does InMoment provide for Contact List Management?

Sogolytics in Action: Unique Use Cases

What benefits does Sogolytics offer for Communication Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for InMoment

Get a personalised risk report for Sogolytics

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.