Comparison Summary
This comparison report of InMoment vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 6140 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing InMoment and SurveySparrow NPS
InMoment, SurveySparrow NPS, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.
"InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. " - Chuck Browne
"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing. " - Alex Healy
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Survey Platform that turn customers into Promoters.
Age
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
70
56
Total Goals
(we found evidences for)
15
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Enhance customer relationships
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Establish thought leadership
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Acquire customers
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Enter new markets internationally or locally
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Grow market share
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Increase sales & revenue
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Improve consistency
- See 8 more
Top Channels
Channels Used
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chat
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e-mail
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website
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promotions
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mobile
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social media
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offline
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omnichannel
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phone calls
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text SMS
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games
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on premises
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Whatsapp
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mobile app
- See 11 more
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chat
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e-mail
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website
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promotions
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mobile
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social media
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offline
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omnichannel
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phone calls
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text SMS
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games
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on premises
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Whatsapp
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mobile app
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
