InMoment and Thematic, An In-Depth Comparison 2024

Comparison Summary

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.

InMoment and Thematic: Customer Satisfaction Data

Most deployed common Use Cases for InMoment and Thematic

How can InMoment and Thematic enhance your Collecting Feedback process?

Inmoment and Thematic both collect customer feedback data. Inmoment focuses on Net Promoter Score (NPS) and provides tools for sending out surveys and analyzing results. Thematic analyzes existing NPS data to identify themes and their impact on NPS scores. Inmoment allows companies to acquire insights from customer feedback but lacks a clear path for improving NPS scores, whereas Thematic helps companies prioritize improvements based on the impact of specific themes on NPS scores. Both tools have limitations, and Thematic's use of AI-powered thematic analysis may not be suitable for all companies.

"...The sampling and customisation of the NPS follow up messages allows you to optimise your feedback engagement levels...." Peer review by Steven L., Information Services

"...Through Thematic, we have been able to quantify the NPS (or other metric) impact of taking action to address a verbatim theme...." Peer review by User

How does InMoment and Thematic address your Engaging Conversational Surveys Challenges?

Inmoment and Thematic both focus on gathering customer feedback. Inmoment offers a comprehensive platform that includes managing customer feedback, communication, and engagement. Thematic focuses on analyzing and visualizing customer feedback, allowing for insights to be shared with stakeholders. While Inmoment emphasizes follow-up dialogue and customer interaction, Thematic prioritizes data visualization and analysis to drive actionable insights.

"...Also I can follow up easily with my customers based on their NPS and increase my customer service perception...." Peer review by Administrator

"...Automatically recognize comments and customers that require follow-up...." Analyze and Understand customer issues

How does InMoment and Thematic facilitate Helpdesk Management?

Inmoment focuses on providing real-time feedback to call center staff and leaders, while Thematic emphasizes integrating feedback from various channels, including call centers, into existing systems. Inmoment provides tools for automating follow-ups and analyzing customer satisfaction, whereas Thematic connects unstructured feedback to analyze customer sentiment. Both tools can be used to improve call center operations.

"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research

"...Instead, connect all feedback through our into sources you already use for surveys, reviews, live chat, call center, complaints, support and social media...." Connect all your feedback data