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InMoment vs UserTesting: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of InMoment vs. UserTesting is based on a specific set of business needs and context. The comparison uses 5217 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and UserTesting

InMoment, UserTesting, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

"Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to h...elp us prioritize maintenance and improvements. " - Michelle Cullinan

"Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey. " - Tom Lorusso

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

InMoment is better than UserTesting for

Software Failure Risk

  • low

logo UserTesting

Focus area

UserTesting is better than InMoment for

Software Failure Risk

  • medium

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Feedback tool for real-time feedback from real customers

Age

2002

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

66

Total Goals
(we found evidences for)

15

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


loyalty management

customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications




sales document management

contract management

proposal & quote management


conference call management




segmentation and targeting


category management



touchpoint management


content management




subscription management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

Top Channels

Channels Used

  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more
  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting