Comparison Summary
This comparison report of InMoment vs. UserTesting is based on a specific set of business needs and context. The comparison uses 5217 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing InMoment and UserTesting
InMoment, UserTesting, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
"One of the things I like about InMoment is we can grow our program and we've definitely seen shifts in our metrics. We were seeing net promoter scores in the 30s and now we're seeing scores in the 50s. " - Jennifer Rulon
"UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow. " - Morgan Davis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Feedback tool for real-time feedback from real customers
Age
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
70
66
Total Goals
(we found evidences for)
15
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Acquire customers
-
Improve brand engagement
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Enhance customer relationships
-
Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve efficiency
-
Launch new products
-
Establish thought leadership
-
Improve ROI
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Grow market share
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Enter new markets internationally or locally
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Improve internal communications
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Build brand awareness
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Improve navigation
- See 12 more
Top Channels
Channels Used
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website
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video
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mobile
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social media
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user generated content
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blogs
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mobile app
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e-mail
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promotions
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offline
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point of sale
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phone calls
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Facebook
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Instagram
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Facebook page
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review sites
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Amazon
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text SMS
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games
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chat
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events
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trade shows
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Slack
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on premises
- See 21 more
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website
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video
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mobile
-
social media
-
user generated content
-
blogs
-
mobile app
-
e-mail
-
promotions
-
offline
-
point of sale
-
phone calls
-
Facebook
-
Instagram
-
Facebook page
-
review sites
-
Amazon
-
text SMS
-
games
-
chat
-
events
-
trade shows
-
Slack
-
on premises
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
