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InMoment vs Wonderflow: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of InMoment vs. Wonderflow is based on a specific set of business needs and context. The comparison uses 3506 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Wonderflow

InMoment, Wonderflow, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Wonderflow focuses on Helpdesk Management with Phone Calls, Customer Feedback Management, Sales Call Management with Phone Calls, Rating And Review Management, etc.

"In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [...NPS], ease of working with Thomson Reuters, and emotional valence. " - Benjamin Easaw

"At DHL Express, we take customer feedback very seriously. Wonderflow helps us gather all these types of customer feedback in one place. Through the state-of-the art NLP engine they offer, all our data is analyzed, categorized and presented in an eas...y to understand online dashboard. With Wonderflow, we at DHL Express Netherlands are taking the next step towards becoming truly customer-centric. " - Cyrella Hofman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

InMoment is better than Wonderflow for

Software Failure Risk

  • low

logo Wonderflow

Focus area

Wonderflow is better than InMoment for

Software Failure Risk

  • medium

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Simple Customer Feedback Analytics

Age

2002

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

70

32

Total Goals
(we found evidences for)

15

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


loyalty management

customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications




sales document management


conference call management




segmentation and targeting


category management



touchpoint management



call transcription


sales call management

call transcription


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • Grow market share

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Improve digital and social presence

  • Acquire customers

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • chat

  • user generated content

  • blogs

  • mobile

  • mobile app

  • promotions

  • See 6 more
  • phone calls

  • e-mail

  • social media

  • chat

  • user generated content

  • blogs

  • mobile

  • mobile app

  • promotions

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting