Wonderflow Overview
Wonderflow provides an end-to-end solution for analyzing customer feedback from multiple sources, ensuring data accuracy and compliance. Features include fast set-up, custom reporting, and 24/7 dashboard access.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Call Analytics, as the business use cases that they have been most satisfied with while using Wonderflow.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Wonderflow.
Wonderflow Use-Cases and Business Priorities: Customer Satisfaction Data
Wonderflow works with different mediums / channels such as Phone Calls, and E-Mail,
Wonderflow's features include Voice Transcription, Personalization, Dashboard, etc.
Reviews
"Wonderflow has made our life so much easier here at TomTom. Before, we spent hours analyzing customer reviews. This was taking us a lot of time. With Wonderflow, we can analyze a plethora of reviews for more than 20 countries. Their we think with yo...u mentality is really unique. They actively help us find insights and new ways to support our needs." - Dominique Rolink
Wonderflow, Voxco, fishbowl, Thematic, SurveyCTO, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Wonderflow
Top Industries
- Consumer Electronics
Popular in
Wonderflow is popular in Consumer Electronics, and is widely used by
Comprehensive Insights on Wonderflow Use Cases
What benefits does Wonderflow offer for Helpdesk Management?
What makes Wonderflow ideal for Customer Feedback Management?
Why is Wonderflow the best choice for Call Analytics?
What benefits does Wonderflow offer for Rating And Review Management?
20+ more Business Use Cases
46 buyers and buying teams have used Cuspera to assess how well Wonderflow solved their Customer Feedback Management needs. Cuspera uses 751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Wonderflow has made our life so much easier here at TomTom. Before, we spent hours analyzing customer reviews. This was taking us a lot of time. With Wonderflow, we can analyze a plethora of reviews for more than 20 countries. Their we think with you mentality is really unique. They actively help u...s find insights and new ways to support our needs. |
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At DHL Express, we take customer feedback very seriously. Wonderflow helps us gather all these types of customer feedback in one place. Through the state-of-the art NLP engine they offer, all our data is analyzed, categorized and presented in an easy to understand online dashboard. With Wonderflow,... we at DHL Express Netherlands are taking the next step towards becoming truly customer-centric. |
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Today, in the era of content overload, the imperative for enterprises is to automate their content processes and do it intelligently to get customer and employee insights, and emerging providers in the document analytics market are enabling this, Aragon Research considers Wonderflow a Hot Vendor be...cause its easy-to-deploy document analytics platform supports multinational clients with strong artificial intelligence-based capabilities and all-in-one solutions for collecting, analyzing and reporting insights derived from a wide variety of customer feedback sources. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dominique Rolink Product Marketing Manager TomTom |
Wonderflow has made our life so much easier here at TomTom. Before, we spent hours analyzing customer reviews. This was taking us a lot of time. With Wonderflow, we can analyze a plethora of reviews for more than 20 countries. Their we think with you mentality is really unique. They actively help u...s find insights and new ways to support our needs. |
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Cyrella Hofman CX Program Manager, Quality & Strategic Programs DHL Express |
At DHL Express, we take customer feedback very seriously. Wonderflow helps us gather all these types of customer feedback in one place. Through the state-of-the art NLP engine they offer, all our data is analyzed, categorized and presented in an easy to understand online dashboard. With Wonderflow,... we at DHL Express Netherlands are taking the next step towards becoming truly customer-centric. |
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Jim Lundy CEO and Lead Analyst Aragon Research |
Today, in the era of content overload, the imperative for enterprises is to automate their content processes and do it intelligently to get customer and employee insights, and emerging providers in the document analytics market are enabling this, Aragon Research considers Wonderflow a Hot Vendor be...cause its easy-to-deploy document analytics platform supports multinational clients with strong artificial intelligence-based capabilities and all-in-one solutions for collecting, analyzing and reporting insights derived from a wide variety of customer feedback sources. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
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Case Study CMI TeamRead More |
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Case Study DHL ExpressRead More |
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CASE STUDY Logistics CompanyRead More |
Video
Turn the Voice of the Customer into winning decisions with Wonderflow
Frequently Asked Questions(FAQ)
for Wonderflow
What is Wonderflow?
Wonderflow is a customer feedback analytics that the teams can access and understand. It analyzes unstructured and structured feedback, to focus on what matters most: delighting customers and driving the business forward. It helps to acquire customers, enhance customer relationships and increase sales and revenue.
Wonderflow helps in scraping and collection of feedback from public and private sources, add sources such as ratings and reviews, contact center data, free-text NPS results, and many more. It cleans and anonymizes the feedback to ensure the highest standard for analysis and compliance and ensures excellent accuracy and granularity.
Some of its features include fast set-up, data collection, structuring data sets, configure linguistics, analyze the data, 24/7 dashboard, unlimited user accounts, custom reporting, training and e-learning, and more.
What is Wonderflow used for?
What are the top features of Wonderflow?
What are Wonderflow alternatives?
Where is Wonderflow located?
Peers used Wonderflow for helpdesk management and customer feedback management
Wonderflow Competitors
Wonderflow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (81) |
| Custom Reports | Read Reviews (128) |
| Analytics | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (81) |
| Custom Reports | Read Reviews (128) |
| Analytics | Read Reviews (169) |
Software Failure Risk Guidance
?for Wonderflow
Overall Risk Meter
Top Failure Risks for Wonderflow
Wonderflow BV Profile
Company Name
Wonderflow BV
Company Website
https://www.wonderflow.ai/HQ Location
Panamalaan 6h 1019AZ Amsterdam – Netherlands
Employees
11-50
Social
Financials
SEED
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