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InMoment vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for InMoment low Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of InMoment vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 5640 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Zonka Feedback

InMoment, Zonka Feedback, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. " - Chuck Browne

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

InMoment is better than Zonka Feedback for

Software Failure Risk

  • low

logo Zonka Feedback

Focus area

Zonka Feedback is better than InMoment for

Software Failure Risk

  • low

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Feedback Software & Survey App to collect feedback from customers and employees

Age

2002

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

43

Total Goals
(we found evidences for)

15

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (464)

Read Reviews (705)

measuring net promoter score

Read Reviews (285)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (48)

Read Reviews (277)

engagement management

Read Reviews (77)

Read Reviews (40)

engaging and following up

Read Reviews (67)

Read Reviews (32)

helpdesk management

Read Reviews (24)

Read Reviews (22)

social media management

Read Reviews (23)

Read Reviews (68)

social media analytics

Read Reviews (17)

Read Reviews (65)

engaging on social media

Read Reviews (3)

Read Reviews (1)

scheduling post to social media

Read Reviews (2)

Read Reviews (1)

contact list management

Read Reviews (22)

Read Reviews (17)

competitive intelligence

Read Reviews (19)

Read Reviews (1)

customer case management

Read Reviews (19)

Read Reviews (0)

customise loyalty program

Read Reviews (11)

Read Reviews (15)

identify target customers

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (15)

Read Reviews (3)

training & onboarding

Read Reviews (14)

Read Reviews (2)

rating and review management

Read Reviews (12)

Read Reviews (8)

campaign management

Read Reviews (9)

Read Reviews (1)

sales review & feedback

Read Reviews (6)

Read Reviews (3)

lead qualification

Read Reviews (6)

Read Reviews (0)

lead qualification: technographic

Read Reviews (6)

Read Reviews (0)

products & pricelist management

Read Reviews (5)

Read Reviews (1)

workflow management

Read Reviews (4)

Read Reviews (39)

generation of new leads

Read Reviews (4)

Read Reviews (1)

relationship management

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (48)

sending & publishing communications

Read Reviews (2)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (5)

sales document management

Read Reviews (2)

Read Reviews (19)

conference call management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

category management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting