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InputKit vs Zonka Feedback: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of InputKit vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 2963 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InputKit and Zonka Feedback

InputKit, and Zonka Feedback belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InputKit covers Collecting Feedback, Public Relations, Rating And Review Management with Social Media, Engaging Conversational Surveys, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InputKit

Focus area

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than InputKit for

Software Failure Risk

  • low

About

Customer Feedback Software to facilitate and automate their customer satisfaction process

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

12

43

Total Goals
(we found evidences for)

3

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction



rating and review management


engagement management

engaging and following up



helpdesk management


social media analytics


social media management

social media analytics


sending & publishing communications


tracking & monitoring communications


communication management

sending & publishing communications

tracking & monitoring communications


workflow management




sales document management



contact list management


customise loyalty program


loyalty management

customise loyalty program



knowledge management


sales review & feedback


lifetime value management



performance management


training & onboarding


Top Goals

Goals Achieved

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more
  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting