Comparison Summary
This comparison report of inSided community vs. Haptik is based on a specific set of business needs and context. The comparison uses 2877 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing inSided community and Haptik
inSided community, Khoros Communities, Higher Logic Vanilla, etc., belong to a category of solutions that help Community Management, whereas Haptik, Genesys Live Chat, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
inSided community covers Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.
Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.
"The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. I...t is also wonderful to see how customers brainstorm to find solutions with us. " - Hugo de Vries
"Haptik has been instrumental in driving transformational ROI with personalized, instant support that empowers our customers to search for holiday packages, change their bookings, explore visa eligibility, and lots more by directly interacting with t...he IVA – thereby freeing agents to handle high-value conversations. Using the IVA, we’ve been successfully able to convert website visitors into paying customers, without investing in additional marketing efforts. " - Shijin T.N
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Central platform for engagement amongst customers in different categories
Virtual Assistant Platform enhancing customer experience and ROI
Age
2011
Financials
SERIES E
SERIES B
Business Need
Total Processes
(we found evidences for)
40
49
Total Goals
(we found evidences for)
10
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve digital and social presence
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Improve internal communications
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Build brand awareness
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Improve ROI
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Manage risk
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Establish thought leadership
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Increase customer life time value
- See 7 more
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Enhance customer relationships
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve efficiency
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Increase average basket value
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Improve visibility
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Launch new products
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Manage risk
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Improve consistency
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Scale best practices
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Reduce bounce
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
- See 15 more
Top Channels
Channels Used
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
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user generated content
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omnichannel
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offline
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point of sale
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blogs
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games
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mobile
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mobile app
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trade shows
- See 15 more
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
-
promotions
-
user generated content
-
omnichannel
-
offline
-
point of sale
-
blogs
-
games
-
mobile
-
mobile app
-
trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
