inSided community vs Haptik: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for inSided community medium Failure Risk for Haptik low

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Comparison Summary

This comparison report of inSided community vs. Haptik is based on a specific set of business needs and context. The comparison uses 2877 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided community and Haptik

inSided community, Khoros Communities, Vanilla Forums, etc., belong to a category of solutions that help Community Management, whereas Haptik, Genesys Live Chat, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided community covers Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.

Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.

"Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center,... saving the company millions of euros. " - Ruud Huigsloot

"Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to ou...r customer care helplines since we implemented this solution. " - Varitant Goyal

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

inSided community

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Haptik

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

Central platform for engagement amongst customers in different categories

Virtual Assistant Platform enhancing customer experience and ROI

Age

2011

Financials

SERIES E

SERIES B

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (61)

Read Reviews (202)

engaging and following up

Read Reviews (42)

Read Reviews (110)

helpdesk management

Read Reviews (21)

Read Reviews (27)

contact list management

contacts history

customer feedback management

Read Reviews (11)

Read Reviews (54)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (41)

measuring net promoter score

Read Reviews (1)

Read Reviews (12)

content management

content tracking

content curation

knowledge management

Read Reviews (10)

Read Reviews (18)

community building

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (1)

products & pricelist management

Read Reviews (4)

Read Reviews (6)

competitive intelligence

Read Reviews (3)

Read Reviews (13)

loyalty management

Read Reviews (2)

Read Reviews (3)

workflow management

Read Reviews (2)

Read Reviews (8)

communication management

Read Reviews (2)

Read Reviews (10)

sending & publishing communications

Read Reviews (2)

Read Reviews (8)

rating and review management

advertisement

follower management

collaboration

generation of new leads

Read Reviews (2)

Read Reviews (22)

training & onboarding

Read Reviews (1)

Read Reviews (4)

conversion management

lead analytics

call recording

sales call management

call recording

promotion management

Read Reviews (0)

Read Reviews (3)

digital marketing

cross selling

lead nurturing

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Scale best practices
Improve digital and social presence
Improve internal communications
Build brand awareness
Improve ROI
Manage risk
Establish thought leadership
Increase customer life time value
See 7 more

Enhance customer relationships
Improve ROI
Acquire customers
Increase sales & revenue
Build brand awareness
Enter new markets internationally or locally
Grow market share
Improve efficiency
Increase average basket value
Improve visibility
Launch new products
Manage risk
Improve consistency
Scale best practices
Reduce bounce
Increase customer life time value
Improve internal communications
Improve stakeholder relations
See 15 more

Top Channels

Channels Used

chat
phone calls
social media
Whatsapp
website
e-mail
Instagram
Facebook
promotions
user generated content
omnichannel
offline
point of sale
blogs
games
mobile
mobile app
trade shows
See 15 more

chat
phone calls
social media
Whatsapp
website
e-mail
Instagram
Facebook
promotions
user generated content
omnichannel
offline
point of sale
blogs
games
mobile
mobile app
trade shows
See 15 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

inSided community vs Haptik: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of inSided community vs. Haptik is based on a specific set of business needs and context. The comparison uses 2877 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided community and Haptik

inSided community covers Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.

Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

inSided community

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Haptik

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for inSided community

Get a personalised risk report for Haptik

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.