Comparison Summary
This comparison report of inSided community vs. Lighthouse Desktop is based on a specific set of business needs and context. The comparison uses 1226 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing inSided community and Lighthouse Desktop
inSided community, Khoros Communities, Higher Logic Vanilla, etc., belong to a category of solutions that help Community Management, whereas Lighthouse Desktop belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
inSided community covers Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.
Lighthouse Desktop focuses on Knowledge Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Chat, Content Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Central platform for engagement amongst customers in different categories
KMS lighthouse: Knowledge Management System
Age
2011
Financials
SERIES E
Business Need
Total Processes
(we found evidences for)
40
37
Total Goals
(we found evidences for)
10
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve digital and social presence
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Improve internal communications
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Build brand awareness
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Improve ROI
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Manage risk
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Establish thought leadership
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Increase customer life time value
- See 7 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Launch new products
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Grow market share
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Improve ROI
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Improve internal communications
- See 4 more
Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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offline
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social media
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chat
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on premises
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website
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e-mail
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omnichannel
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mobile
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point of sale
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trade shows
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review sites
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Amazon
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video
- See 13 more
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phone calls
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user generated content
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blogs
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offline
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social media
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chat
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on premises
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website
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e-mail
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omnichannel
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mobile
-
point of sale
-
trade shows
-
review sites
-
Amazon
-
video
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
