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inSided community vs Lighthouse Desktop: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for inSided community medium Failure Risk for Lighthouse Desktop low
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Comparison Summary

This comparison report of inSided community vs. Lighthouse Desktop is based on a specific set of business needs and context. The comparison uses 1226 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided community and Lighthouse Desktop

inSided community, Khoros Communities, Vanilla Forums, etc., belong to a category of solutions that help Community Management, whereas Lighthouse Desktop belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided community covers Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.

Lighthouse Desktop focuses on Knowledge Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Chat, Content Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided community

Focus area

Software Failure Risk

  • medium

logo Lighthouse Desktop

Focus area

Software Failure Risk

  • low

About

Central platform for engagement amongst customers in different categories

KMS lighthouse: Knowledge Management System

Age

2011

Financials

SERIES E

Business Need

Total Processes
(we found evidences for)

40

37

Total Goals
(we found evidences for)

10

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (61)

Read Reviews (15)

engaging and following up

Read Reviews (42)

Read Reviews (6)

helpdesk management

Read Reviews (21)

Read Reviews (26)

contact list management

Read Reviews (15)

Read Reviews (6)

customer feedback management

Read Reviews (11)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (7)

content management

Read Reviews (10)

Read Reviews (10)

content tracking

Read Reviews (5)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

searching for content

Read Reviews (1)

Read Reviews (5)

knowledge management

Read Reviews (10)

Read Reviews (68)

sharing knowledge

Read Reviews (2)

Read Reviews (5)

community building

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (0)

products & pricelist management

Read Reviews (4)

Read Reviews (1)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (2)

customise loyalty program

Read Reviews (1)

Read Reviews (2)

workflow management

Read Reviews (2)

Read Reviews (4)

communication management

Read Reviews (2)

Read Reviews (3)

sending & publishing communications

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (2)

Read Reviews (2)

follower management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (1)

Read Reviews (3)

sales call management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Improve internal communications

  • Build brand awareness

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Increase customer life time value

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • Improve ROI

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more

  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting