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inSided vs ServiceNow® Knowledge Management: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of inSided vs. ServiceNow® Knowledge Management is based on a specific set of business needs and context. The comparison uses 1866 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and ServiceNow® Knowledge Management

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

ServiceNow® Knowledge Management focuses on Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

Software Failure Risk

  • medium

logo ServiceNow® Knowledge Management

Focus area

Software Failure Risk

  • low

About

All-in-one customer success engagement platform

Knowledge Management | ServiceNow

Age

2011

Financials

SERIES E

IPO

Business Need

Total Processes
(we found evidences for)

46

32

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management


training & onboarding


content management

searching for content


customer feedback management

measuring customer satisfaction


contact list management


community building


workflow management


products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management

social media analytics


follower management


customer case management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Manage risk

  • See 1 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • offline

  • mobile

  • on premises

  • causes and charity

  • promotions

  • mobile app

  • point of sale

  • See 7 more
  • user generated content

  • blogs

  • phone calls

  • offline

  • mobile

  • on premises

  • causes and charity

  • promotions

  • mobile app

  • point of sale

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting