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Instabug vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Instabug medium Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of Instabug vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 5457 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Instabug and Customer Thermometer

Instabug, Customer Thermometer, Thematic, Canny, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Instabug covers Collecting Feedback, Automated Workflows with Mobile, Helpdesk Management, Engaging Conversational Surveys with Social Media, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. " - Mohammad Hariri

"We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback i...n real-time. " - Michael O’Neill

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Instabug

Focus area

Instabug is better than Customer Thermometer for

Software Failure Risk

  • medium

logo Customer Thermometer

Focus area

Customer Thermometer is better than Instabug for

Software Failure Risk

  • low

About

Feedback Tool to Accelerate the Entire Mobile Team Workflow

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

45

46

Total Goals
(we found evidences for)

7

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (89)

Read Reviews (300)

measuring net promoter score

Read Reviews (34)

Read Reviews (57)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (52)

workflow management

Read Reviews (82)

Read Reviews (1)

helpdesk management

Read Reviews (71)

Read Reviews (75)

engagement management

Read Reviews (65)

Read Reviews (57)

engaging and following up

Read Reviews (36)

Read Reviews (42)

training & onboarding

Read Reviews (30)

Read Reviews (4)

products & pricelist management

Read Reviews (25)

Read Reviews (0)

communication management

Read Reviews (21)

Read Reviews (27)

sending & publishing communications

Read Reviews (21)

Read Reviews (27)

social media management

Read Reviews (9)

Read Reviews (9)

social media analytics

Read Reviews (6)

Read Reviews (5)

engaging on social media

Read Reviews (1)

Read Reviews (3)

segmentation and targeting

Read Reviews (9)

Read Reviews (1)

sales review & feedback

Read Reviews (8)

Read Reviews (1)

relationship management

Read Reviews (4)

Read Reviews (2)

rating and review management

Read Reviews (4)

Read Reviews (22)

contact list management

Read Reviews (3)

Read Reviews (21)

lifetime value management

Read Reviews (2)

Read Reviews (8)

lead qualification

Read Reviews (2)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

generation of new leads

Read Reviews (2)

Read Reviews (1)

reputation management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (9)

customer case management

Read Reviews (1)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (3)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (18)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve efficiency

  • Improve stakeholder relations

  • Acquire customers

  • Launch new products

  • Improve digital and social presence

  • See 4 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting