Luciq (formerly Instabug) Overview

Instabug revolutionizes mobile app development by providing AI-powered mobile observability tools. This platform enables teams to enhance app performance and stability throughout the app lifecycle. Developers and executives alike can leverage detailed insights to create user-centric applications. Instabug supports multiple platforms, ensuring broad applicability for diverse mobile environments. The platform's capabilities facilitate high-performance app delivery, crucial for maintaining competitive advantage in the fast-paced mobile market. By integrating Instabug, businesses can expect improved app reliability and heightened user satisfaction, driving mobile growth effectively.

Use Cases

Customers recommend Collecting Feedback, Automated Workflows, Helpdesk Management, as the business use cases that they have been most satisfied with while using Luciq (formerly Instabug).

Other use cases:

  • Engaging Conversational Surveys
  • Onboarding
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Collaboration
  • Segmentation And Targeting
  • Review Customer Feedback
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Luciq (formerly Instabug).

Other priorities:

  • Improve Efficiency
  • Improve Stakeholder Relations
  • Acquire Customers
  • Improve Product Experience
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Luciq (formerly Instabug) Use-Cases and Business Priorities: Customer Satisfaction Data

Luciq (formerly Instabug) works with different mediums / channels such as Mobile. and Social Media.

Luciq (formerly Instabug)'s features include Embedded Survey Forms, Dashboard, Recording, etc. and Luciq (formerly Instabug) support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Luciq (formerly Instabug) analytics capabilities include Analytics, and Custom Reports.

Reviews

"I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working?" - Wells Riley

Peer review evidence (same sources as the product rating summary)

"...Quick feedback Suggestions for future projects...." Peer review by Industry Analyst / Tech Writer
"...Breann Johnson Lead Product Owner Ready to accelerate your workflow?..." Unity Bug Reporting and In-App Chat
"...Support is very helpful & responsive...." Peer review by Sam R, Senior Application Architect, Computer Software

Luciq (formerly Instabug), SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Instabug helps test new features, enhance app quality, and gather user feedback throughout the mobile development lifecycle. Frequent releases and 5-star apps are facilitated.

Popular Business Setting

for Luciq (formerly Instabug)

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Luciq (formerly Instabug) is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Luciq (formerly Instabug) Customer wins, Customer success stories, Case studies

What benefits does Luciq (formerly Instabug) offer for Collecting Feedback?

How can Luciq (formerly Instabug) enhance your Automated Workflows process?

How does Luciq (formerly Instabug) address your Helpdesk Management Challenges?

How does Luciq (formerly Instabug) facilitate Engaging Conversational Surveys?

Why is Luciq (formerly Instabug) the best choice for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Luciq (formerly Instabug) solved their Customer Feedback Management needs. Cuspera uses 3703 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Luciq (formerly Instabug) testimonial

Wells Riley

Head of Product and Design

Envoy

I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working? Testimonial By Wells Riley
Luciq (formerly Instabug) testimonial

Kimberly Kalb

Head of Marketing

Houseparty

Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us. Testimonial By Kimberly Kalb
Luciq (formerly Instabug) testimonial

Mohammad Hariri

Distinguished Member of Technical Services

Verizon

If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri
CUSTOMERS TESTIMONIALS
Luciq (formerly Instabug) testimonial

Wells Riley

Head of Product and Design

Envoy

I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working? Testimonial By Wells Riley
Luciq (formerly Instabug) testimonial

Kimberly Kalb

Head of Marketing

Houseparty

Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us. Testimonial By Kimberly Kalb
Luciq (formerly Instabug) testimonial

Mohammad Hariri

Distinguished Member of Technical Services

Verizon

If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri

Brain Technologies - Artificial Intelligence - artificial intelligence

Instabug helped Brain Technologies fix slow bug tracking and improve app quality. Before Instabug, the team used manual processes that caused delays and missed issues. Instabug let them find and fix ...bugs faster, assign tickets, and work better as a team. Integrations with Jira and Slack made tracking and communication easy. As a result, Brain Technologies sped up issue resolution and improved user satisfaction.

Read on →

CitrusBits - Computer Software - computer software

Instabug helps CitrusBits improve client collaboration during mobile app development. CitrusBits needed a way to collect feedback and organize bug reports from clients across many projects. Instabug ...made it easy for clients to share input and for the team to capture technical details. The integration with Jira lets CitrusBits forward bug reports automatically and manage issues efficiently. Clients stay engaged and feel involved throughout the project, leading to better app outcomes.

Read on →

Decathlon Outdoor - Consumer Goods - consumer goods

Instabug helped Decathlon Outdoor improve its mobile app performance. The team used Instabug’s crash reporting and application performance monitoring tools. They needed to reduce crash rates and boos...t user experience to become a top-rated app in France within six months. Instabug gave them detailed insights, helping them fix issues faster. As a result, Decathlon Outdoor increased its Apdex score and improved app store ratings.

Read on →

Verizon - Telecommunications - telecommunications

Instabug helped Verizon improve the Verizon Cloud app's stability and security. Verizon needed a crash reporting and app health monitoring tool that met strict privacy rules. Instabug provided privat...e cloud hosting and unified crash data across iOS and Android. The platform made it easy to track issues and share data with outside vendors. Verizon achieved 99.9% crash-free sessions after using Instabug.

Read on →

Saturn - Social - social

Saturn used Instabug’s bug and crash reporting tools to improve their QA process. The team faced challenges as their user base and staff grew, making bug tracking hard. Reports came from many channel...s, causing confusion and delays. Instabug helped automate bug reporting and made it easier to collect detailed feedback. Saturn reduced their error detection and repair time by over 85%. The QA team saved time and improved app quality for high school students.

Read on →

Royal Belgian Football Association (RBFA) - Sports - sports

Instabug helped the Royal Belgian Football Association (RBFA) improve bug reporting accuracy for their official app. The RBFA team needed a better way to track and resolve bugs to meet fan expectatio...ns. Instabug integrated with Jira and Zendesk, streamlining ticket management and automating responses. The platform grouped similar issues, making it easier for developers to spot trends and fix problems fast. The app dashboard gave RBFA a clear view of performance and user feedback, helping them deliver a better experience for fans.

Read on →

In-App Surveys Product Launch Tour

Video Thumbnail

Frequently Asked Questions(FAQ)

for Luciq (formerly Instabug)

What is Luciq (formerly Instabug)?

Instabug is a feedback management tool that provides user feedback and bug reporting for mobile apps with a seamless way for two-way communication with users while providing detailed environment reports for developers. This solution allows users to monitor, prioritize, and debug performance and stability issues throughout the mobile app development process.

As an enterprise solution, Instabug offers high availability and redundancy to ensure that the company's operations are uninterrupted and is designed to scale with the app and ensure performance and user experience are continuously evolving throughout the lifespan of the app. Also enables mobile observability to improve response times, provide accurate performance metrics, and prioritize errors.

Its features include debugging and fixing issues faster, handling errors in production, enhancing user experience quality, and so on.

What is Luciq (formerly Instabug) used for?

Luciq (formerly Instabug) is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Automated Workflows and Helpdesk Management .

What are the top features of Luciq (formerly Instabug)?

Embedded survey forms, Dashboard and Recording are some of the top features of Luciq (formerly Instabug).

Who uses Luciq (formerly Instabug)?

Luciq (formerly Instabug) is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Luciq (formerly Instabug) alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Luciq (formerly Instabug).

Where is Luciq (formerly Instabug) located?

Luciq (formerly Instabug) is headquartered at EG.
lightning

Peers used Luciq (formerly Instabug) for Collecting feedback and Automated workflows

Luciq (formerly Instabug) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.41/5

Read Reviews (76)
Custom Reports

3.21/5

Read Reviews (909)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.41/5

Read Reviews (76)
Custom Reports

3.21/5

Read Reviews (909)

Software Failure Risk Guidance

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for Luciq (formerly Instabug)

Overall Risk Meter

Low Medium High

Top Failure Risks for Luciq (formerly Instabug)

Luciq News

Company

Luciq Rebrands from Instabug to Lead a New Era of Mobile AI - waya.media

Luciq, formerly known as Instabug, has rebranded to reflect its focus on AI-driven mobile observability and enterprise solutions. This marks a shift from its original bug reporting roots to a broader AI-powered platform that automates repetitive tasks for engineering teams. The rebranding aligns with Luciq's ambition to redefine mobile app development and expand into new regions, backed by investors like Accel and Insight Partners.

Product

Instabug Launches SmartResolve 2.0, Pioneering Mobile Crash Resolution Toward Zero-Maintenance Apps - Business Wire

Instabug has released SmartResolve 2.0, a tool aimed at improving mobile app crash resolution, moving towards zero-maintenance applications.

Product

Instabug Leverages Generative AI to Automatically Fix Mobile Applications - DevOps.com

Instabug uses AI to fix mobile apps automatically, improving development efficiency.

Luciq Profile

Company Name

Luciq

Company Website

https://www.luciq.ai/

HQ Location

EG

Employees

101-250

Social

Financials

PRIVATE