Instabug Overview

Instabug revolutionizes mobile app development by providing AI-powered mobile observability tools. This platform enables teams to enhance app performance and stability throughout the app lifecycle. Developers and executives alike can leverage detailed insights to create user-centric applications. Instabug supports multiple platforms, ensuring broad applicability for diverse mobile environments. The platform's capabilities facilitate high-performance app delivery, crucial for maintaining competitive advantage in the fast-paced mobile market. By integrating Instabug, businesses can expect improved app reliability and heightened user satisfaction, driving mobile growth effectively.

Use Cases

Customers recommend Collecting Feedback, Automated Workflows, Helpdesk Management, as the business use cases that they have been most satisfied with while using Instabug.

Other use cases:

  • Engaging Conversational Surveys
  • Onboarding
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Collaboration
  • Segmentation And Targeting
  • Review Customer Feedback
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Instabug.

Other priorities:

  • Improve Efficiency
  • Improve Stakeholder Relations
  • Acquire Customers
  • Improve Product Experience
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Instabug Use-Cases and Business Priorities: Customer Satisfaction Data

Instabug works with different mediums / channels such as Mobile. and Social Media.

Instabug's features include Embedded Survey Forms, Dashboard, Recording, etc. and Instabug support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Instabug analytics capabilities include Analytics, and Custom Reports.

Reviews

"We compared Instabug with competitors and we chose Instabug because of the quality of the SDK, and the level of service in terms of support and documentation. And all of our developers will tell you exactly the same answer." - Antoine Loisance

Instabug, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Instabug helps test new features, enhance app quality, and gather user feedback throughout the mobile development lifecycle. Frequent releases and 5-star apps are facilitated.

Popular Business Setting

for Instabug

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Instabug is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Instabug Customer wins, Customer success stories, Case studies

What Are the key features of Instabug for Collecting Feedback?

What makes Instabug ideal for Automated Workflows?

How does Instabug address your Helpdesk Management Challenges?

How can Instabug enhance your Engaging Conversational Surveys process?

How does Instabug address your Onboarding Challenges?

11 buyers and buying teams have used Cuspera to assess how well Instabug solved their Customer Feedback Management needs. Cuspera uses 3703 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Instabug testimonial

Antoine Loisance

Conversion Rate Optimization Lead

Veepee
We compared Instabug with competitors and we chose Instabug because of the quality of the SDK, and the level of service in terms of support and documentation. And all of our developers will tell you exactly the same answer. Testimonial By Antoine Loisance
Instabug testimonial

Breann Johnson

Lead Product Owner

CitrusBits
A big problem Instabug solved was our communication with clients. We'd get a lot of feedback but it was just a big list of unorganized and random screenshots. It was a hassle trying to figure out what the problems were and get relevant information like device and OS. Testimonial By Breann Johnson
Instabug testimonial

Joe Minkiewicz

Director of Product Development

Prolific Interactive
Instabug is one of the SDKs that we install from the get-go. What we mainly use it for is the feedback loop feature — being able to have an easy way for any person on the team or any stakeholder, anybody that’s testing it, to easily report bugs, feedback, whatever they want to do, and draw on the s...creen and send a note.

Testimonial By Joe Minkiewicz
CUSTOMERS TESTIMONIALS
Instabug testimonial

Antoine Loisance

Conversion Rate Optimization Lead

Veepee
We compared Instabug with competitors and we chose Instabug because of the quality of the SDK, and the level of service in terms of support and documentation. And all of our developers will tell you exactly the same answer. Testimonial By Antoine Loisance
Instabug testimonial

Breann Johnson

Lead Product Owner

CitrusBits
A big problem Instabug solved was our communication with clients. We'd get a lot of feedback but it was just a big list of unorganized and random screenshots. It was a hassle trying to figure out what the problems were and get relevant information like device and OS. Testimonial By Breann Johnson
Instabug testimonial

Joe Minkiewicz

Director of Product Development

Prolific Interactive
Instabug is one of the SDKs that we install from the get-go. What we mainly use it for is the feedback loop feature — being able to have an easy way for any person on the team or any stakeholder, anybody that’s testing it, to easily report bugs, feedback, whatever they want to do, and draw on the s...creen and send a note.

Testimonial By Joe Minkiewicz

Brain Technologies - Artificial Intelligence

Instabug helped Brain Technologies fix slow bug tracking and improve app quality. Before Instabug, the team used manual processes that caused delays and missed issues. Instabug let them find and fix ...bugs faster, assign tickets, and work better as a team. Integrations with Jira and Slack made tracking and communication easy. As a result, Brain Technologies sped up issue resolution and improved user satisfaction.

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CitrusBits - Computer Software

Instabug helps CitrusBits improve client collaboration during mobile app development. CitrusBits needed a way to collect feedback and organize bug reports from clients across many projects. Instabug ...made it easy for clients to share input and for the team to capture technical details. The integration with Jira lets CitrusBits forward bug reports automatically and manage issues efficiently. Clients stay engaged and feel involved throughout the project, leading to better app outcomes.

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Decathlon Outdoor - Consumer Goods

Instabug helped Decathlon Outdoor improve its mobile app performance. The team used Instabug’s crash reporting and application performance monitoring tools. They needed to reduce crash rates and boos...t user experience to become a top-rated app in France within six months. Instabug gave them detailed insights, helping them fix issues faster. As a result, Decathlon Outdoor increased its Apdex score and improved app store ratings.

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Envoy - Office Management

Instabug helps Envoy find and fix app issues fast. Envoy needed a better way to spot and diagnose problems in their office management app. Before Instabug, they struggled to get early reports and cle...ar feedback from users. With Instabug, Envoy collects detailed logs and screenshots, making it easy for support and engineering to understand and solve problems. This leads to more reliable apps and happier customers.

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Figma - Design

Instabug helps Figma collect actionable user feedback and reduce debugging time for its mobile apps. Figma needed better visibility into user issues, as email and app store reviews lacked context and... details. Instabug made it easy for users to report problems with screenshots and diagnostic data. This improved Figma's ability to resolve issues quickly and deliver a reliable mobile experience. The solution supports Figma's growth by enhancing collaboration and user satisfaction.

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Grupo Boticário - Beauty And Cosmetics

Instabug’s mobile observability platform helped Grupo Boticário improve app stability and user experience. The team struggled with crashes and poor performance using generic web monitoring tools. Ins...tabug provided detailed crash reports, app performance monitoring, and prioritized issue lists. Grupo Boticário gained new visibility into performance metrics and fixed a key user flow, improving its performance by about 60%. The solution also streamlined workflows and improved team collaboration.

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In-App Surveys Product Launch Tour

Video Thumbnail

Frequently Asked Questions(FAQ)

for Instabug

What is Instabug?

Instabug is a feedback management tool that provides user feedback and bug reporting for mobile apps with a seamless way for two-way communication with users while providing detailed environment reports for developers. This solution allows users to monitor, prioritize, and debug performance and stability issues throughout the mobile app development process.

As an enterprise solution, Instabug offers high availability and redundancy to ensure that the company's operations are uninterrupted and is designed to scale with the app and ensure performance and user experience are continuously evolving throughout the lifespan of the app. Also enables mobile observability to improve response times, provide accurate performance metrics, and prioritize errors.

Its features include debugging and fixing issues faster, handling errors in production, enhancing user experience quality, and so on.

What is Instabug used for?

Instabug is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Automated Workflows and Helpdesk Management .

What are the top features of Instabug?

Embedded survey forms, Dashboard and Recording are some of the top features of Instabug.

Who uses Instabug?

Instabug is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Instabug alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Instabug.

Where is Instabug located?

Instabug is headquartered at EG.
lightning

Peers used Instabug for Collecting feedback and Automated workflows

Instabug Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.41/5 ★

Read Reviews (76)
Custom Reports

3.21/5 ★

Read Reviews (909)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.41/5 ★

Read Reviews (76)
Custom Reports

3.21/5 ★

Read Reviews (909)

Software Failure Risk Guidance

?

for Instabug

Overall Risk Meter

Low Medium High

Top Failure Risks for Instabug

Instabug, Inc. News

Company

Luciq Rebrands from Instabug to Lead a New Era of Mobile AI - waya.media

Luciq, formerly known as Instabug, has rebranded to reflect its focus on AI-driven mobile observability and enterprise solutions. This marks a shift from its original bug reporting roots to a broader AI-powered platform that automates repetitive tasks for engineering teams. The rebranding aligns with Luciq's ambition to redefine mobile app development and expand into new regions, backed by investors like Accel and Insight Partners.

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Product

Instabug Launches SmartResolve 2.0, Pioneering Mobile Crash Resolution Toward Zero-Maintenance Apps - Business Wire

Instabug has released SmartResolve 2.0, a tool aimed at improving mobile app crash resolution, moving towards zero-maintenance applications.

Read more →
Product

Instabug Leverages Generative AI to Automatically Fix Mobile Applications - DevOps.com

Instabug uses AI to fix mobile apps automatically, improving development efficiency.

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Instabug, Inc. Profile

Company Name

Instabug, Inc.

Company Website

https://instabug.com/

HQ Location

EG

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE