Comparison Summary
Introducing Intercom and Acquire™
Intercom, Acquire™, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Acquire™ focuses on Collaboration with Video, Engagement Management with Chat, Sales Call Management with Phone Calls, Training & Onboarding with Chat, etc.
"Our 10x growth in the last 5 years wouldn’t have been possible without Intercom. " - Marc-Olivier Meunier
"Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates. " - Italo Nava
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
Acquire: Realtime Customer Support
Financials
SERIES D
SERIES B
Business Need
Total Processes
(we found evidences for)
127
53
Total Goals
(we found evidences for)
18
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
- See 5 more
Top Channels
Channels Used
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chat
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video
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phone calls
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website
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mobile
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support groups
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offline
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mobile app
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e-mail
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omnichannel
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Whatsapp
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social media
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promotions
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events
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trade shows
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Twitter
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on premises
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user generated content
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blogs
- See 16 more
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chat
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video
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phone calls
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website
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mobile
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support groups
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offline
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mobile app
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e-mail
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omnichannel
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Whatsapp
-
social media
-
promotions
-
events
-
trade shows
-
Twitter
-
on premises
-
user generated content
-
blogs
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
