Comparison Summary
Introducing Intercom and Gusto
Intercom, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas Gusto, Axero platform, Jostle Boost communication, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Gusto focuses on Training & Onboarding, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
The All-In-One People Platform for Payroll, Benefits, HR
Financials
SERIES D
SERIES E
Business Need
Total Processes
(we found evidences for)
127
56
Total Goals
(we found evidences for)
18
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
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Acquire customers
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Improve internal communications
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Enhance customer relationships
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Improve ROI
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Increase sales & revenue
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Improve brand engagement
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Improve visibility
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Enter new markets internationally or locally
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Build brand awareness
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Scale best practices
- See 7 more
Top Channels
Channels Used
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e-mail
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phone calls
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chat
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website
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social media
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offline
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point of sale
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mobile
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mobile app
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promotions
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user generated content
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blogs
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causes and charity
- See 10 more
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e-mail
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phone calls
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chat
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website
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social media
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offline
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point of sale
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mobile
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mobile app
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promotions
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user generated content
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blogs
-
causes and charity
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
