Overview: Intercom and Haptik as Live Chat Category solutions.

Intercom and Haptik are solutions in the Live Chat domain. Intercom excels in handling extensive engagement management and customer relationship enhancement, ideal for large enterprises. It offers robust support and integrations that cater to the tech-driven needs of computer software and IT services industries. Haptik, on the other hand, focuses on AI-driven interactions and customer feedback management for the mid-market, prominently serving financial and insurance sectors, making it suitable for companies looking to improve ROI and brand awareness with concise, data-driven insights.

Intercom: Intercom is the complete AI-first customer service solution, enhancing support teams with AI agents, copilots, ticketing, and phone services. Exceptional customer experiences are delivered efficiently.

Haptik: Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Intercom and Haptik: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Intercom facilitates comprehensive engagement management and follow-up processes, aligning with operational needs for maintaining robust customer relationships and communication. read more →

Haptik simplifies engagement management and customer feedback processes, appealing to businesses wanting effective customer interaction control and satisfaction measurement. read more →

Business Goals

Intercom focuses on enhancing customer relationships and acquiring new customers while also aiming to increase sales and revenue, appealing to customer-driven companies. read more →

Haptik aims to enhance ROI and acquire customers, fitting businesses focusing on brand awareness and entering new markets. read more →

Core Features

Intercom's standout features include integration capabilities and custom reporting that benefit users needing detailed analysis and seamless data management. read more →

Haptik provides strong AI-powered functionalities and analytics, helping companies focus on intelligent customer interaction and insightful reporting. read more →

Vendor Support

Intercom provides comprehensive support with chat, phone, email, and 24/7 availability, meeting the complexities of large organizational setups. read more →

Haptik offers essential support through chat and limited phone and email, aligning with mid-market users requiring basic but effective support. read more →

Segments and Industries

Intercom serves primarily large enterprises and enterprises, focusing on IT services and software industries needing broad reach and integration features. read more →

Haptik mainly caters to mid-market financial services, insurance, and consumer goods, supporting businesses seeking precise customer engagement. read more →

Operational Alignment

Intercom aligns with complex operational workflows, fitting tech-oriented environments and requiring extensive feature sets. read more →

Haptik is designed for streamlined operations, making it suitable for simpler environments aiming for efficient engagement management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Intercom and Haptik

Why is Intercom and Haptik the best choice for Engagement Management?

Both Intercom and Haptik help businesses engage with customers. Intercom focuses on providing support and interacting with website visitors and product users, while Haptik specializes in AI-powered virtual assistants for personalized recommendations and engaging content like quizzes. Intercom offers a range of features for customer engagement, but its complexity can be challenging for new users. Haptik's focus on automated engagement and personalized experiences can lead to higher user retention and engagement.

"...This makes it very easy to build rich interactions with your users and automate processes...." Peer review by Max B., Chief Executive Officer

"...Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly retention rate has increased by more than 20%...." Peer review by Rohitashwa Bhotica, General Manager, Future Pay

How can Intercom and Haptik optimize your Helpdesk Management Workflow?

Intercom and Haptik both offer helpdesk management features. Intercom provides a comprehensive solution that integrates support desk, chat, messaging, and analytics. Haptik focuses on automating support interactions, particularly through chatbots on platforms like WhatsApp. Both tools aim to reduce support costs by deflecting calls and emails. However, Intercom has a more user-friendly interface and offers a wider range of features, while Haptik excels in automating specific tasks and reducing call center traffic.

"...We also use the help center articles so our customers can answer themselves before getting to an agent...." Peer review by Manuela E.

"...Reduce call center volumes and reduce email support tickets by deflecting them to messaging, thereby saving costs...." Google Business Messages with Haptik