Comparison Summary
This comparison report of Intercom vs. Kommunicate is based on a specific set of business needs and context. The comparison uses 23426 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Intercom and Kommunicate
Intercom, Kommunicate, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Kommunicate focuses on Conversion Management with Chat, Helpdesk Management, Knowledge Management with Website, Digital Marketing, etc.
"Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency. " - Pete Franco
"After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sa...les executives. " - Jamenson Alvarez
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
Bot Hybrid Customer Support Software for easy customer communication
Financials
SERIES D
PRIVATE
Business Need
Total Processes
(we found evidences for)
127
31
Total Goals
(we found evidences for)
18
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Scale best practices
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Grow market share
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Improve ROI
- See 3 more
Top Channels
Channels Used
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chat
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website
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user generated content
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blogs
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social media
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Facebook
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Whatsapp
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e-mail
- See 5 more
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chat
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website
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user generated content
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blogs
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social media
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Facebook
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Whatsapp
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e-mail
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
