Comparison Summary
This comparison report of Intercom vs. Rocket.Chat is based on a specific set of business needs and context. The comparison uses 23826 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Intercom and Rocket.Chat
Intercom, Rocket.Chat, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Rocket.Chat focuses on Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
"Intercom enabled us to unify our customer support and marketing automation efforts in a single platform, saving us $60,000 a year. " - Chris Frantz
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Financials
SERIES D
SERIES A
Business Need
Total Processes
(we found evidences for)
127
38
Total Goals
(we found evidences for)
18
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
Top Channels
Channels Used
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chat
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video
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offline
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events
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trade shows
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phone calls
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on premises
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e-mail
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mobile
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Slack
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social media
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website
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support groups
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Facebook
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mobile app
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channel partners
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omnichannel
- See 14 more
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chat
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video
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offline
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events
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trade shows
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phone calls
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on premises
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e-mail
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mobile
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Slack
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social media
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website
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support groups
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Facebook
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mobile app
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channel partners
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omnichannel
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
