Comparison Summary
Introducing Intercom and Tawk.to
Intercom, Tawk.to, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Tawk.to focuses on Engagement Management with Chat, Contact List Management with Website, Communication Management with Offline, Social Media Management with Website, etc.
"We were looking for something far more effective, and that’s where we found Intercom. " - Andrew Baylis
"With tawk.to, I know that even when I sleep, the website is awake. " - Adi Hertz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
Monitor and chat with the visitors on your website, mobile app or from..
Financials
SERIES D
SEED
Business Need
Total Processes
(we found evidences for)
127
37
Total Goals
(we found evidences for)
18
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Launch new products
-
Improve internal communications
-
Scale best practices
-
Improve ROI
-
Enter new markets internationally or locally
-
Establish thought leadership
-
Build brand awareness
-
Grow market share
-
Improve efficiency
-
Reduce bounce
-
Improve digital and social presence
-
Improve consistency
-
Improve brand engagement
-
Increase customer life time value
-
Improve navigation
- See 15 more
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Enter new markets internationally or locally
-
Grow market share
-
Improve digital and social presence
-
Improve efficiency
-
Improve visibility
- See 6 more
Top Channels
Channels Used
-
chat
-
website
-
mobile
-
e-mail
-
mobile app
-
offline
-
phone calls
-
video
-
point of sale
- See 6 more
-
chat
-
website
-
mobile
-
e-mail
-
mobile app
-
offline
-
phone calls
-
video
-
point of sale
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
