Comparison Summary
This comparison report of Intercom vs. Tidio live chat is based on a specific set of business needs and context. The comparison uses 24018 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Intercom and Tidio live chat
Intercom, Tidio live chat, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Tidio live chat focuses on Helpdesk Management with Website, Engagement Management with Website, Generation Of New Leads with Chat, Communication Management with E-Mail, etc.
"When I joined the team, we were using Drift. I lobbied to make the switch to Intercom because of its superior UX and automation capabilities. " - Elif Koral
"Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. " - Jackelyn D
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
Tidio Live Chat | Free Livechat Solution
Financials
SERIES D
SERIES B
Business Need
Total Processes
(we found evidences for)
127
42
Total Goals
(we found evidences for)
18
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve brand engagement
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Improve ROI
- See 6 more
Top Channels
Channels Used
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chat
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e-mail
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website
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offline
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social media
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point of sale
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phone calls
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Facebook
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LinkedIn
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promotions
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mobile
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user generated content
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blogs
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Whatsapp
- See 11 more
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chat
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e-mail
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website
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offline
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social media
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point of sale
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phone calls
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Facebook
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LinkedIn
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promotions
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mobile
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user generated content
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blogs
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Whatsapp
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
