Tidio live chat Overview
Tidio leverages AI to transform customer service interactions, enabling businesses to convert leads and enhance support efficiency. Its AI-driven platform addresses customer inquiries instantly, reducing reliance on human intervention and allowing support teams to focus on complex issues. Tidio's Lyro AI resolves up to 64% of customer requests autonomously, significantly reducing response times. The solution integrates seamlessly into existing workflows, offering scalability for high-volume environments. Detailed analytics provide insights to continuously refine customer interactions, aligning with industry trends toward data-driven service improvements. Tidio stands out by empowering support teams to deliver exceptional customer experiences, crucial in maintaining competitive advantage in today's market.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Tidio live chat.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Tidio live chat.
Tidio live chat Use-Cases and Business Priorities: Customer Satisfaction Data
Tidio live chat works with different mediums / channels such as Website. Chat. and E-Mail.
Tidio live chat's features include Widgets, Bot, Personalization, etc. and Tidio live chat support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Tidio live chat analytics capabilities include Custom Reports, and Analytics.
Reviews
"We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without l...osing our personal touch." - Evelin L
Tidio live chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Tidio-live-chat is used to convert more leads and provide stellar support. Revenue is boosted with Tidio’s AI-driven customer service solution.
Popular Business Setting
for Tidio live chat
Top Industries
- Telecommunications
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Tidio live chat is popular in Telecommunications, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on Tidio live chat Use Cases
How does Tidio live chat address your Helpdesk Management Challenges?
What benefits does Tidio live chat offer for Engagement Management?
How can Tidio live chat optimize your Generation Of New Leads Workflow?
What makes Tidio live chat ideal for Sending & Publishing Communications?
Why is Tidio live chat the best choice for Contact List Management?
23+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Tidio live chat solved their Live Chat needs. Cuspera uses 1072 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L |
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We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C |
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Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Evelin L Marketing Manager Eye-oo |
We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L |
|
Lorenzo C Co-founder and CMO Ad Hoc Atelier |
We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C |
|
Jackelyn D Marketing Director Bella Santé |
Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D |
Case Studies
CASE STUDY Gecko Hospitality
CASE STUDY eye-oo
CASE STUDY Integratec
CASE STUDY Endeksa
CASE STUDY Wulff Beltton
CASE STUDY Suitor
Video
How to Customise Live Chat Widget
Frequently Asked Questions(FAQ)
for Tidio live chat
What is Tidio live chat?
Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships.
Live chat allows business owners and customers to connect in real-time. It helps to customize to match the brand, see who browses the website, answer questions and close more deals, monitor results and automate chats with AI, check where the visitors are coming from and so on.
Tidio Live Chat features include live chat integration with email accounts and messenger, quick responses prepared beforehand that are quickly sent to the visitor, view live typing of the visitor, email notifications, mobile apps, chat transfer to another operator to answer the visitor and more.
What is Tidio live chat used for?
What are the top features of Tidio live chat?
Who uses Tidio live chat?
What are Tidio live chat alternatives?
Where is Tidio live chat located?
Peers used Tidio live chat for helpdesk management and engagement management
Tidio live chat Competitors
Tidio live chat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
Tidio live chat Integrations
Tidio live chat integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Tidio live chat
Overall Risk Meter
Top Failure Risks for Tidio live chat
Tidio Inc. News
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced its previous AI chatbot with Tidio's Lyro AI, achieving a 20x improvement in resolution rates from 2-3% to 53%. This transition enhanced Secureframe's ability to handle complex compliance inquiries, improved customer experience, and increased internal team efficiency. Tidio's Lyro AI provided seamless CRM integration, high success rates, and comprehensive onboarding, making it a strategic choice for Secureframe's customer support transformation.
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel improved team workflow and customer support by deploying Tidios AI-powered customer service platform. The implementation streamlined communication, enhanced response times, and optimized support operations. Tidios automation features and Lyro AI agent enabled Global Travel to deliver faster, more efficient service, driving measurable improvements in customer experience and internal collaboration.
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma improved its customer support efficiency by deploying Tidio's Lyro AI Agent, achieving an 89% resolution rate. The case study highlights how Lyro automated responses and optimized workflows, leading to faster issue resolution and enhanced customer satisfaction for Axioma.
Tidio's AI Agent Lyro Achieves Industry-Leading Customer Support Resolution Rates ...
Tidio's AI Agent Lyro has achieved industry-leading customer support resolution rates, highlighting its effectiveness in enhancing customer service.
Tidio Inc. Profile
Company Name
Tidio Inc.
Company Website
//tidio.comHQ Location
aleja Wojska Polskiego 81, Szczecin, Zachodniopomorskie PL
Employees
51-100
Social
Financials
SERIES B
