Tidio live chat Overview

Tidio leverages AI to transform customer service interactions, enabling businesses to convert leads and enhance support efficiency. Its AI-driven platform addresses customer inquiries instantly, reducing reliance on human intervention and allowing support teams to focus on complex issues. Tidio's Lyro AI resolves up to 64% of customer requests autonomously, significantly reducing response times. The solution integrates seamlessly into existing workflows, offering scalability for high-volume environments. Detailed analytics provide insights to continuously refine customer interactions, aligning with industry trends toward data-driven service improvements. Tidio stands out by empowering support teams to deliver exceptional customer experiences, crucial in maintaining competitive advantage in today's market.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Tidio live chat.

Other use cases:

  • Sending & Publishing Communications
  • Contact List Management
  • Training & Onboarding
  • Referral Management
  • Conversion Management
  • Workflow Management
  • Advertisement
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Tidio live chat.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve ROI
See all business priorities See less business priorities

Tidio live chat Use-Cases and Business Priorities: Customer Satisfaction Data

Tidio live chat works with different mediums / channels such as Website. Chat. and E-Mail.

Tidio live chat's features include Widgets, Bot, Personalization, etc. and Tidio live chat support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Tidio live chat analytics capabilities include Custom Reports, and Analytics.

Reviews

"Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat." - Jackelyn D

Tidio live chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tidio-live-chat is used to convert more leads and provide stellar support. Revenue is boosted with Tidio’s AI-driven customer service solution.

Popular Business Setting

for Tidio live chat

Top Industries

  • Telecommunications
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Tidio live chat is popular in Telecommunications, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Tidio live chat Use Cases

How can Tidio live chat enhance your Helpdesk Management process?

How efficiently Does Tidio live chat manage your Engagement Management?

How can Tidio live chat optimize your Generation Of New Leads Workflow?

What solutions does Tidio live chat provide for Sending & Publishing Communications?

What Are the key features of Tidio live chat for Contact List Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Tidio live chat solved their Live Chat needs. Cuspera uses 1072 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Tidio live chat testimonial

Jackelyn D

Marketing Director

Bella Santé

Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D
Tidio live chat testimonial

Lorenzo C

Co-founder and CMO

Ad Hoc Atelier

We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C
Tidio live chat testimonial

Evelin L

Marketing Manager

Eye-oo

We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L
CUSTOMERS TESTIMONIALS
Tidio live chat testimonial

Jackelyn D

Marketing Director

Bella Santé

Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D
Tidio live chat testimonial

Lorenzo C

Co-founder and CMO

Ad Hoc Atelier

We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C
Tidio live chat testimonial

Evelin L

Marketing Manager

Eye-oo

We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L

Case Studies

Information Technology and Services

CASE STUDY Integratec

Tidio helped Integratec, a B2B SaaS company, boost qualified lead generation by 25%. Integratec used Tidio's chatbots and chat flows to filter prospects and provide 24/7 support. The ticketing system... improved request tracking and automated answers to common questions. 26% of website visitors now engage with the chatbot, improving customer segmentation. Staff appreciate the user-friendly interface and strong support from Tidio.

CASE STUDY eye-oo

Tidio helped eye-oo, a multi-brand eyewear ecommerce business, boost sales and improve customer support. The company switched from Shopify’s native inbox to Tidio’s live chat, chat flows, and analyti...cs. Tidio enabled real-time customer engagement and automated cart recovery. eye-oo saw a 25% increase in sales, a fivefold boost in conversions, and €177K in revenue growth. Waiting times dropped from up to 5 minutes to about 30 seconds, improving customer satisfaction and trust.

Consumer Services

CASE STUDY Suitor

Tidio's Lyro AI Agent helped Suitor automate 85% of its customer service. Suitor, an Australian suit and tuxedo rental company, used chatbots to answer FAQs and handle requests. This reduced average ...response time from 3 minutes to just 6 seconds. Customers now get 24/7 support, and only 24% of queries need a human agent. Suitor's owners are happier and trust the chatbot to manage customer service.

Hospitality

CASE STUDY Gecko Hospitality

Tidio helped Gecko Hospitality automate customer service with Lyro AI Agent and chat flows. The company wanted to collect candidate and client information 24/7 without extra staff. Tidio's chatbot le...t candidates submit resumes quickly and matched them to recruiters in 90 seconds. Automated chat flows sorted resumes and answered questions, with 90% of conversations now handled by AI. In six months, Gecko Hospitality gained over 257 prospects from chatbots alone.

Retail

CASE STUDY Wulff Beltton

Tidio helped Wulff Beltton improve customer service and boost sales. The company switched from Gorgias to Tidio for better reliability, user-friendliness, and device compatibility. Tidio's chatbots a...nd live chat made it easier to capture leads and answer questions fast. Waiting times dropped, and the team collected 705 new contacts in less than 12 months. Wulff Beltton now has a 4.5 out of 5 client rating after using Tidio.

Real Estate

CASE STUDY Endeksa

Tidio helped Endeksa, a real estate data analytics platform, boost lead generation by 138%. Endeksa used Tidio's live chat and chatbots to personalize visitor experiences and automate customer servic...e. The company reduced customer question waiting times by 59% with efficient query routing. Smart pre-chat surveys made it easy to collect new leads. Customer satisfaction increased by 10% after implementing Tidio's Plus plan.

Video

How to Customise Live Chat Widget

Video Thumbnail

Frequently Asked Questions(FAQ)

for Tidio live chat

What is Tidio live chat?

Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships.

Live chat allows business owners and customers to connect in real-time. It helps to customize to match the brand, see who browses the website, answer questions and close more deals, monitor results and automate chats with AI, check where the visitors are coming from and so on.

Tidio Live Chat features include live chat integration with email accounts and messenger, quick responses prepared beforehand that are quickly sent to the visitor, view live typing of the visitor, email notifications, mobile apps, chat transfer to another operator to answer the visitor and more.

What is Tidio live chat used for?

Tidio live chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Generation Of New Leads .

What are the top features of Tidio live chat?

Widgets, bot and Personalization are some of the top features of Tidio live chat.

Who uses Tidio live chat?

Tidio live chat is used by Telecommunications, Computer Software and Information Technology And Services among other industries.

What are Tidio live chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Tidio live chat.

Where is Tidio live chat located?

Tidio live chat is headquartered at aleja Wojska Polskiego 81, Szczecin, Zachodniopomorskie PL.
lightning

Peers used Tidio live chat for helpdesk management and engagement management

Tidio live chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (5)
Custom Reports

4.29/5

Read Reviews (102)
Analytics

2.12/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (5)
Custom Reports

4.29/5

Read Reviews (102)
Analytics

2.12/5

Read Reviews (5)

Software Failure Risk Guidance

?

for Tidio live chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Tidio live chat

Tidio Inc.​ News

Customer

Axioma Achieves 89% Resolution Rate with Lyro AI Agent

Axioma improved its customer support efficiency by deploying Tidio's Lyro AI Agent, achieving an 89% resolution rate. The case study highlights how Lyro automated responses and optimized workflows, leading to faster issue resolution and enhanced customer satisfaction for Axioma.

Product

Tidio's AI Agent Lyro Achieves Industry-Leading Customer Support Resolution Rates ...

Tidio's AI Agent Lyro has achieved industry-leading customer support resolution rates, highlighting its effectiveness in enhancing customer service.

Customer

Evergreen Waste Management Boosts Customer Resolution Rate by 20% with Tidios Lyro AI

Evergreen Waste Management improved its customer resolution rate by 20% using Tidio's Lyro AI.

Customer

Olivia Bottega Elevates Bridal Customer Experience with Tidios Lyro AI, Streamlining Multi-Channel Support

Olivia Bottega enhances its bridal customer experience using Tidio's Lyro AI, improving multi-channel support.

Tidio Inc.​ Profile

Company Name

Tidio Inc.​

Company Website

//tidio.com

HQ Location

aleja Wojska Polskiego 81, Szczecin, Zachodniopomorskie PL

Employees

51-100

Social

Financials

SERIES B