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Intouch CRM vs CiviCRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Intouch CRM medium Failure Risk for CiviCRM medium
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Comparison Summary

This comparison report of Intouch CRM vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 1876 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch CRM and CiviCRM

Intouch CRM, CiviCRM, Karma CRM, Revamp CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch CRM covers Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.

"I would not hesitate in recommending Matthew to assist with any business automation strategy. He is extremely knowledgeable about his subject and how their CRM solutions can enhance an organisation’s business development activity. " - Sian Thomas

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch CRM

Focus area

Intouch CRM is better than CiviCRM for

Software Failure Risk

  • medium

logo CiviCRM

Focus area

CiviCRM is better than Intouch CRM for

Software Failure Risk

  • medium

About

CRM system with full Sales and Marketing Features

Open source CRM software for nonprofits

Age

2005

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

45

49

Total Goals
(we found evidences for)

4

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (47)

Read Reviews (8)

contact list management

Read Reviews (46)

Read Reviews (70)

lead qualification

Read Reviews (28)

Read Reviews (0)

lead qualification: behavioural

Read Reviews (5)

Read Reviews (0)

lead qualification: technographic

Read Reviews (5)

Read Reviews (0)

lead qualification: firmographic

Read Reviews (5)

Read Reviews (0)

lead qualification: demographic

Read Reviews (5)

Read Reviews (0)

billing and invoice management

Read Reviews (16)

Read Reviews (0)

market survey

Read Reviews (16)

Read Reviews (0)

pipeline management

Read Reviews (16)

Read Reviews (0)

generation of new leads

Read Reviews (12)

Read Reviews (0)

calendar management

Read Reviews (7)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (38)

sending & publishing communications

Read Reviews (7)

Read Reviews (15)

conversion management

Read Reviews (7)

Read Reviews (0)

customer feedback management

Read Reviews (6)

Read Reviews (0)

discount management

Read Reviews (5)

Read Reviews (0)

promotion management

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (5)

Read Reviews (25)

engaging and following up

Read Reviews (3)

Read Reviews (20)

social media marketing

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (3)

Read Reviews (1)

campaign management

Read Reviews (2)

Read Reviews (9)

customer case management

Read Reviews (2)

Read Reviews (19)

relationship management

Read Reviews (2)

Read Reviews (21)

workflow management

Read Reviews (1)

Read Reviews (15)

membership management

Read Reviews (0)

Read Reviews (33)

training & onboarding

Read Reviews (0)

Read Reviews (14)

proposal & quote management

Read Reviews (0)

Read Reviews (5)

contract management

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (0)

Read Reviews (8)

proposal & quote management

Read Reviews (0)

Read Reviews (5)

contract management

Read Reviews (0)

Read Reviews (3)

community building

Read Reviews (0)

Read Reviews (7)

content management

Read Reviews (0)

Read Reviews (6)

create learning path

Read Reviews (0)

Read Reviews (3)

courses & assessment

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

meeting management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (3)

meeting management

Read Reviews (0)

Read Reviews (2)

subscription management

Read Reviews (0)

Read Reviews (2)

advocacy management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting