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Intouch CRM vs Commence: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Intouch CRM medium Failure Risk for Commence low
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Comparison Summary

This comparison report of Intouch CRM vs. Commence is based on a specific set of business needs and context. The comparison uses 2026 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch CRM and Commence

Intouch CRM, Commence, Karma CRM, Revamp CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch CRM covers Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

Commence focuses on Generation Of New Leads with E-Mail, Contact List Management, Campaign Management, Engagement Management with Phone Calls, etc.

"Sending email campaigns within InTouch is so simple with the new email editor. The emails are helping me drive new business and keeping a record of which customers I do business with also helps immensely. I would happily recommend InTouch to any oth...er small business looking to grow! " - Adrian Cunnington

"Commence is the backbone of our solution and customers are always impressed with the workflow efficiencies we are able to provide. The strength of Commence is the products flexibility, which has enabled us to be extremely competitive and achieve a h...igh level of customer satisfaction. " - Alan J. Sims

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch CRM

Focus area

Software Failure Risk

  • medium

logo Commence

Focus area

Commence is better than Intouch CRM for

Software Failure Risk

  • low

About

CRM system with full Sales and Marketing Features

Customer Relationship Management (CRM) Software

Age

2005

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

45

69

Total Goals
(we found evidences for)

4

15

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (47)

Read Reviews (16)

contact list management

Read Reviews (46)

Read Reviews (42)

lead qualification

Read Reviews (28)

Read Reviews (8)

lead qualification: behavioural

Read Reviews (5)

Read Reviews (1)

lead qualification: technographic

Read Reviews (5)

Read Reviews (1)

lead qualification: firmographic

Read Reviews (5)

Read Reviews (0)

lead qualification: demographic

Read Reviews (5)

Read Reviews (0)

billing and invoice management

Read Reviews (16)

Read Reviews (0)

market survey

Read Reviews (16)

Read Reviews (0)

pipeline management

Read Reviews (16)

Read Reviews (6)

generation of new leads

Read Reviews (12)

Read Reviews (43)

calendar management

Read Reviews (7)

Read Reviews (4)

communication management

Read Reviews (7)

Read Reviews (7)

sending & publishing communications

Read Reviews (7)

Read Reviews (3)

conversion management

Read Reviews (7)

Read Reviews (3)

customer feedback management

Read Reviews (6)

Read Reviews (8)

discount management

Read Reviews (5)

Read Reviews (1)

promotion management

Read Reviews (5)

Read Reviews (1)

engagement management

Read Reviews (5)

Read Reviews (31)

engaging and following up

Read Reviews (3)

Read Reviews (9)

social media marketing

Read Reviews (5)

Read Reviews (2)

knowledge management

Read Reviews (3)

Read Reviews (8)

campaign management

Read Reviews (2)

Read Reviews (42)

customer case management

Read Reviews (2)

Read Reviews (2)

relationship management

Read Reviews (2)

Read Reviews (17)

workflow management

Read Reviews (1)

Read Reviews (11)

lifetime value management

Read Reviews (1)

Read Reviews (3)

business development

Read Reviews (1)

Read Reviews (2)

loyalty management

Read Reviews (1)

Read Reviews (8)

customise loyalty program

Read Reviews (1)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (29)

social media management

Read Reviews (0)

Read Reviews (29)

social media analytics

Read Reviews (0)

Read Reviews (29)

opportunity management

Read Reviews (0)

Read Reviews (28)

proposal & quote management

Read Reviews (0)

Read Reviews (12)

contract management

Read Reviews (0)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (17)

proposal & quote management

Read Reviews (0)

Read Reviews (12)

contract management

Read Reviews (0)

Read Reviews (4)

products & pricelist management

Read Reviews (0)

Read Reviews (7)

segmentation and targeting

Read Reviews (0)

Read Reviews (6)

meeting management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (5)

meeting management

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (3)

competitive intelligence

Read Reviews (0)

Read Reviews (3)

personalized marketing

Read Reviews (0)

Read Reviews (2)

account management

Read Reviews (0)

Read Reviews (2)

follower management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Build brand awareness

  • Improve brand engagement

  • Improve ROI

  • Improve consistency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting