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Intouch CRM vs Front: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch CRM vs. Front is based on a specific set of business needs and context. The comparison uses 3917 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch CRM and Front

Intouch CRM, Karma CRM, Revamp CRM, etc., belong to a category of solutions that help CRM, whereas Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch CRM covers Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

"Sending email campaigns within InTouch is so simple with the new email editor. The emails are helping me drive new business and keeping a record of which customers I do business with also helps immensely. I would happily recommend InTouch to any oth...er small business looking to grow! " - Adrian Cunnington

"You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. " - Zach Smith

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch CRM

Focus area

Intouch CRM is better than Front for

Software Failure Risk

  • medium

logo Front

Focus area

Front is better than Intouch CRM for

Software Failure Risk

  • medium

About

CRM system with full Sales and Marketing Features

Customer Communication hub connecting all communication channels

Age

2005

2013

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

45

68

Total Goals
(we found evidences for)

4

12

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management


lead qualification

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic

lead qualification: demographic


billing and invoice management



pipeline management


generation of new leads


calendar management



communication management

sending & publishing communications


conversion management



customer feedback management



discount management


promotion management


engagement management

engaging and following up









social media marketing



knowledge management


campaign management


customer case management


relationship management


workflow management


touchpoint management


channel management


training & onboarding


proposal & quote management



contract management


sales document management

proposal & quote management

contract management


social media analytics


engaging on social media


managing social media account


social media management

social media analytics

engaging on social media

managing social media account



content management


rating and review management



sales call management


revenue cycle management



products & pricelist management


sales review & feedback




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more
  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting