Comparison Summary
This comparison report of Intouch CRM vs. Salesforce CRM is based on a specific set of business needs and context. The comparison uses 102631 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Intouch CRM and Salesforce CRM
Intouch CRM, Salesforce CRM, Karma CRM, Revamp CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intouch CRM covers Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.
Salesforce CRM focuses on Engagement Management, Contact List Management, Communication Management with E-Mail, Sales Document Management, etc.
"It was a pleasure working with Matthew. He is the InTouch guru, very meticulous and farsighted. Here at Accountagility we are thankful to Matthew and the team for helping us push forward marketing automation via InTouch. " - Astha Paudel Sharma
"We are using Salesforce s Work.com solutions as a springboard for a healthier community, supporting student mental health and well-being, reviewing and reworking social issues around diversity and inclusion, and preparing our university to handle an...y number of different future scenarios. " - DR. ELI CAPILUOTO
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
CRM system with full Sales and Marketing Features
Salesforce CRM | Customer Relationship Management solution that brings companies and customers together
Age
2005
1999
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
45
168
Total Goals
(we found evidences for)
4
23
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve digital and social presence
- See 1 more
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve ROI
-
Improve internal communications
-
Grow market share
-
Launch new products
-
Improve stakeholder relations
-
Enter new markets internationally or locally
-
Improve efficiency
-
Establish thought leadership
-
Improve brand engagement
-
Improve digital and social presence
-
Build brand awareness
-
Improve visibility
-
Manage risk
-
Increase customer life time value
-
Improve consistency
-
Shorten ramp up time
-
Improve navigation
-
Increase average basket value
-
Reduce bounce
- See 20 more
Top Channels
Channels Used
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e-mail
-
phone calls
-
social media
-
offline
-
mobile
-
website
-
point of sale
-
user generated content
-
blogs
-
mobile app
-
chat
-
promotions
-
on premises
-
video
-
trade shows
-
omnichannel
-
causes and charity
-
text SMS
-
Facebook
-
games
-
events
-
channel partners
-
review sites
-
LinkedIn
-
Amazon
-
Twitter
-
newsletter
-
support groups
-
mass media
-
display advertisement
-
coupons
-
Slack
-
Instagram
-
print media
-
magazine
-
Netflix
-
television
-
radio
-
Pinterest
-
movies
-
Whatsapp
-
out of home
-
Doubleclick
-
brochure
-
billboards
-
Glassdoor
-
eBay
-
Facebook page
-
Facebook at work
- See 46 more
-
e-mail
-
phone calls
-
social media
-
offline
-
mobile
-
website
-
point of sale
-
user generated content
-
blogs
-
mobile app
-
chat
-
promotions
-
on premises
-
video
-
trade shows
-
omnichannel
-
causes and charity
-
text SMS
-
Facebook
-
games
-
events
-
channel partners
-
review sites
-
LinkedIn
-
Amazon
-
Twitter
-
newsletter
-
support groups
-
mass media
-
display advertisement
-
coupons
-
Slack
-
Instagram
-
print media
-
magazine
-
Netflix
-
television
-
radio
-
Pinterest
-
movies
-
Whatsapp
-
out of home
-
Doubleclick
-
brochure
-
billboards
-
Glassdoor
-
eBay
-
Facebook page
-
Facebook at work
- See 46 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
