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Intouch CRM vs Zendesk Sell: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch CRM vs. Zendesk Sell is based on a specific set of business needs and context. The comparison uses 3566 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch CRM and Zendesk Sell

Intouch CRM, Zendesk Sell, Karma CRM, Revamp CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch CRM covers Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

Zendesk Sell focuses on Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

"I highly recommend working with InTouch. Their CRM system is easy to use, and they have always been happy to help answer any questions we have had. We look forward to having a continued mutually profitable relationship with them. " - Andrew Tucker

"The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. " - Nora Raisanen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch CRM

Focus area

Intouch CRM is better than Zendesk Sell for

Software Failure Risk

  • medium

logo Zendesk Sell

Focus area

Zendesk Sell is better than Intouch CRM for

Software Failure Risk

  • medium

About

CRM system with full Sales and Marketing Features

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Age

2005

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

45

89

Total Goals
(we found evidences for)

4

9

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management


lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic

lead qualification: demographic


billing and invoice management



pipeline management


generation of new leads


calendar management



communication management

sending & publishing communications


conversion management



customer feedback management



discount management


promotion management


engagement management

engaging and following up









social media marketing



knowledge management


campaign management


customer case management


relationship management


workflow management


business development



meeting management


sales call management

meeting management


proposal & quote management


contract management


sales document management

proposal & quote management

contract management



training & onboarding


social media analytics


managing social media account


social media management

social media analytics

managing social media account




opportunity management


account management


rating and review management


sales review & feedback



follower management


products & pricelist management


competitive intelligence



performance management


influencer marketing



content management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more
  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting