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Intouch survey vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Intouch survey low Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of Intouch survey vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 2221 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and Customer Thermometer

Intouch survey, and Customer Thermometer belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"It can cost five times more to attract a new customer than it does to retain an existing one. " - Forbes

"We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback i...n real-time. " - Michael O’Neill

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Intouch survey is better than Customer Thermometer for

Software Failure Risk

  • low

logo Customer Thermometer

Focus area

Customer Thermometer is better than Intouch survey for

Software Failure Risk

  • low

About

Feedback Collection Software to collect customer feedback to drive improvements

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

46

Total Goals
(we found evidences for)

10

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (73)

Read Reviews (300)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (52)

measuring net promoter score

Read Reviews (8)

Read Reviews (57)

helpdesk management

Read Reviews (20)

Read Reviews (75)

engagement management

Read Reviews (15)

Read Reviews (57)

engaging and following up

Read Reviews (10)

Read Reviews (42)

event management

Read Reviews (8)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (27)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (7)

Read Reviews (9)

monitoring social media

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (3)

campaign management

Read Reviews (5)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (2)

training & onboarding

Read Reviews (1)

Read Reviews (4)

rating and review management

Read Reviews (1)

Read Reviews (22)

competitive intelligence

Read Reviews (0)

Read Reviews (9)

contact list management

Read Reviews (0)

Read Reviews (21)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (18)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (8)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting