Comparison Summary
This comparison report of Intouch survey vs. Opiniator is based on a specific set of business needs and context. The comparison uses 745 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Intouch survey and Opiniator
Intouch survey, and Opiniator belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.
"The Intouch platform helps us take measurable actions that allow us to better achieve business goals. " - Parker's Kitchen
"With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any co...ncerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system. " - Kirk Hutchison
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Collection Software to collect customer feedback to drive improvements
Customer feedback platform that captures ratings, comments and feedback
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
19
Total Goals
(we found evidences for)
10
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Increase average basket value
-
Improve efficiency
-
Build brand awareness
-
Improve digital and social presence
-
Improve ROI
-
Launch new products
- See 7 more
-
Acquire customers
-
Improve ROI
-
Enhance customer relationships
Top Channels
Channels Used
-
phone calls
-
e-mail
-
promotions
-
text SMS
-
user generated content
-
blogs
-
support groups
-
mobile
-
coupons
-
social media
- See 7 more
-
phone calls
-
e-mail
-
promotions
-
text SMS
-
user generated content
-
blogs
-
support groups
-
mobile
-
coupons
-
social media
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
