cuspera logo CUSPERA

Intouch survey vs Qualtrics CoreXM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch survey vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 6960 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and Qualtrics CoreXM

Intouch survey, and Qualtrics CoreXM belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.

"Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. " - Andrew B

"Qualtrics is the difference between success and failure. " - Yamaha

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Intouch survey is better than Qualtrics CoreXM for

Software Failure Risk

  • low

logo Qualtrics CoreXM

Focus area

Qualtrics CoreXM is better than Intouch survey for

Software Failure Risk

  • low

About

Feedback Collection Software to collect customer feedback to drive improvements

Experience Management Software to gather experience insights and take action

Age

2002

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

23

65

Total Goals
(we found evidences for)

10

18

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score



engagement management

engaging and following up



communication management

tracking & monitoring communications


social media management

monitoring social media


loyalty management

customise loyalty program


campaign management

campaign analytics



customer case management


training & onboarding


rating and review management



competitive intelligence


contact list management



workflow management



proposal & quote management



contract management


sales document management

proposal & quote management

contract management





products & pricelist management


lifetime value management


sales review & feedback


knowledge management




content management


generation of new leads


lead qualification: demographic


lead qualification: technographic


lead qualification

lead qualification: demographic

lead qualification: technographic


segmentation and targeting


distribution management


create learning path


courses & assessment

create learning path


conference call management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve brand engagement

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Improve efficiency

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more
  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting