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Intouch survey vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Intouch survey low Failure Risk for SurveySparrow NPS low
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Comparison Summary

This comparison report of Intouch survey vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 3852 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and SurveySparrow NPS

Intouch survey, and SurveySparrow NPS belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. " - Andrew B

"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing. " - Alex Healy

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Software Failure Risk

  • low

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Intouch survey for

Software Failure Risk

  • low

About

Feedback Collection Software to collect customer feedback to drive improvements

Survey Platform that turn customers into Promoters.

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

56

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (73)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (20)

measuring net promoter score

Read Reviews (8)

Read Reviews (86)

helpdesk management

Read Reviews (20)

Read Reviews (26)

engagement management

Read Reviews (15)

Read Reviews (195)

engaging and following up

Read Reviews (10)

Read Reviews (148)

event management

Read Reviews (8)

Read Reviews (2)

communication management

Read Reviews (7)

Read Reviews (22)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (7)

Read Reviews (26)

monitoring social media

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (2)

campaign management

Read Reviews (5)

Read Reviews (3)

campaign analytics

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (1)

Read Reviews (12)

rating and review management

Read Reviews (1)

Read Reviews (3)

competitive intelligence

Read Reviews (0)

Read Reviews (7)

contact list management

Read Reviews (0)

Read Reviews (9)

workflow management

Read Reviews (0)

Read Reviews (25)

generation of new leads

Read Reviews (0)

Read Reviews (13)

performance management

Read Reviews (0)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting