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Intouch survey vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Intouch survey low Failure Risk for Thematic low
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Comparison Summary

This comparison report of Intouch survey vs. Thematic is based on a specific set of business needs and context. The comparison uses 1742 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and Thematic

Intouch survey, and Thematic belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

"Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business pr...ocesses and ensure standards are being met. " - Andrew B

"We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. " - Allison Schoer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Software Failure Risk

  • low

logo Thematic

Focus area

Software Failure Risk

  • low

About

Feedback Collection Software to collect customer feedback to drive improvements

Feedback Analysis Platform to Unlock the value of product

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

23

37

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (73)

Read Reviews (207)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (9)

measuring net promoter score

Read Reviews (8)

Read Reviews (90)

helpdesk management

Read Reviews (20)

Read Reviews (23)

engagement management

Read Reviews (15)

Read Reviews (24)

engaging and following up

Read Reviews (10)

Read Reviews (16)

event management

Read Reviews (8)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (7)

Read Reviews (12)

monitoring social media

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (3)

customise loyalty program

Read Reviews (1)

Read Reviews (3)

campaign management

Read Reviews (5)

Read Reviews (1)

campaign analytics

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (11)

sales review & feedback

Read Reviews (0)

Read Reviews (7)

workflow management

Read Reviews (0)

Read Reviews (6)

generation of new leads

Read Reviews (0)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting