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Intouch survey vs Verbate: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch survey vs. Verbate is based on a specific set of business needs and context. The comparison uses 597 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and Verbate

Intouch survey, and Verbate belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Verbate focuses on Collecting Feedback with Video, Public Relations, Event Management with Text SMS, Engaging Conversational Surveys with Video, etc.

"Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business pr...ocesses and ensure standards are being met. " - Andrew B

"So far has been a very pleasant experience - product is straight forward and easy to use, the Verbate team are professional and very helpful. " - David Thomas

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Intouch survey is better than Verbate for

Software Failure Risk

  • low

logo Verbate

Focus area

Software Failure Risk

  • medium

About

Feedback Collection Software to collect customer feedback to drive improvements

Video surveys for insightful answers to any question

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

11

Total Goals
(we found evidences for)

10

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


helpdesk management


engagement management

engaging and following up



communication management

tracking & monitoring communications


social media management

monitoring social media


loyalty management


campaign management

campaign analytics



customer case management



content management


business development


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more
  • Enter new markets internationally or locally

  • Improve brand engagement

  • Acquire customers

Top Channels

Channels Used

  • video

  • text SMS

  • video

  • text SMS

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting