Overview: Issuetrak and Giva as Help Desk Category solutions.

Issuetrak and Giva both excel in help desk solutions but cater to different operational needs. Issuetrak offers extensive integrations and is widely used across large enterprises, adapting well to complex environments. Giva emphasizes customer feedback and ROI, aligning with growth-focused businesses in healthcare and legal sectors. Both provide robust support options, but Issuetrak leans towards 24/7 availability, while Giva offers mobile support features.

Issuetrak: Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.

Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Issuetrak and Giva: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Issuetrak facilitates helpdesk and workflow management, supporting documentation and communication needs. read more →

Giva focuses on helpdesk management and customer satisfaction, ideal for feedback-driven processes. read more →

Business Goals

Issuetrak helps enhance customer relationships and scale best practices, aligning with strategic customer engagement initiatives. read more →

Giva aims to improve ROI and acquire customers, geared towards growth in sales and revenue. read more →

Core Features

Issuetrak offers custom reports, data import/export, and integrations, meeting enterprise-level data management needs. read more →

Giva provides custom reports and AI-powered features, emphasizing data-driven insights. read more →

Vendor Support

Issuetrak provides 24/7 support along with phone and email, ensuring consistent assistance. read more →

Giva offers 24/7 support and prioritizes mobile app and email, aligning with tech-savvy users. read more →

Segments and Industries

Issuetrak is popular among large enterprises in IT and education, suitable for diverse industries. read more →

Giva is used by healthcare and legal sectors, fitting industries needing immediate issue resolutions. read more →

Operational Alignment

Issuetrak integrates into complex workflows, ideal for large scale operations. read more →

Giva fits mid-market to enterprise segments, designed for businesses prioritizing customer feedback. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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24/7 Support

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Chat Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Issuetrak and Giva

What makes Issuetrak and Giva ideal for Helpdesk Management?

Issuetrak and Giva both provide helpdesk management solutions, offering features like knowledge management, asset management, and ticketing. Issuetrak focuses on providing a comprehensive solution with extensive customization options, while Giva prioritizes ease of use and affordability, with a streamlined user interface and a focus on efficient issue tracking. Issuetrak requires more configuration, while Giva is known for its user-friendly interface.

"...Our organization uses IssueTrak for Helpdesk/IT issues to provide top-notch customer service, including the use of the Asset Management and Surveys modules and the Dashboard, Knowledge Base, and Projects features quite extensively...." Peer review by Scott E., Computer Support Specialist 2, Education

"...It is a good, stable, basic help desk software application that is not over-burdened with complex configuration and setup...." Peer review by Vincent C., Project Coordinator, Hospital & Health Care

How efficiently Does Issuetrak and Giva manage your Workflow Management?

Issuetrak and Giva both help manage workflows by automating tasks and reducing paperwork. Issuetrak excels at defining complex workflows with branching options, while Giva focuses on intuitive, simple interfaces for managing workflows. Issuetrak's limited functionality for simple workflows makes it less suitable for straightforward tasks, while Giva lacks built-in workflow options for some users.

"...I wanted them to be able to have a place that flowed their work on non-repetitive tasks...." Peer review by Tom M., General Manager, Oil & Energy

"...We have some groups who use the application to help with workflow...." Peer review by Skipper C.

What Are the key features of Issuetrak and Giva for Knowledge Management?

Issuetrak and Giva both include knowledge management features. Issuetrak provides a knowledge base module that allows users to store and retrieve information. Giva also offers a knowledge base, which users can access to find information and resolve issues. While both tools offer knowledge management features, Issuetrak is designed specifically for help desk and customer support staff. Giva, on the other hand, provides a broader range of features, including asset management and change management. Giva's knowledge base may be more user-friendly but has limited functionality compared to Issuetrak, as per user feedback.

"...I especially like the Knowledge Base and Recurring Request features. . ...." Peer review by Bonnie B., Electronic Data Interchange Specialist, Consumer Goods

"...We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products...." Peer review by William McDonald, CIO, Schulte Roth & Zabel LLP, Schulte Roth & Zabel LLP

Issuetrak in Action: Unique Use Cases

What solutions does Issuetrak provide for Sales Document Management?

What benefits does Issuetrak offer for Communication Management?

Giva in Action: Unique Use Cases

How does Giva address your Customer Feedback Management Challenges?

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Issuetrak vs. Giva: Comparing Best Help Desk Solutions 2025

Overview: Issuetrak and Giva as Help Desk Category solutions.

Issuetrak and Giva: Best Use cases based on the customer satisfaction data

Applying your context and needs changes the comparison