Product Business Settings

Issuetrak is popular in Information Technology And Services, Education, and Computer Software industries and is widely used by Small Business, Enterprise, and Mid Market.

Integrations

Project Management
Marketing Automation
Calendar
E-Commerce Platform

Issuetrak Product Overview

Issuetrak offers a versatile ticketing system tailored for help desks, workflow management, and customer service. This software enables teams to efficiently handle customer complaints and support requests, making it a valuable asset for improving response times and customer satisfaction. Users can choose between cloud or on-premises deployment, catering to diverse organizational needs. A surprising detail is its affordability without compromising on functionality, making it accessible for businesses of all sizes. The platform's ease of use ensures quick adoption by support teams, enhancing their ability to thrive in dynamic environments.

How satisfied the customers are with Issuetrak use-cases

Reviews

"...We have seen better tracking resulting in higher billable utilization Customer Service scores have increased due to measurable results Customer Contracts have increased substantially due to the ability for them to self service..." Peer review by Paul W., Computer & Network Security

Issuetrak Customer Insights, Testimonials and Case Studies

How does Issuetrak address your Helpdesk Management Challenges?

How efficiently Does Issuetrak manage your Workflow Management?

How does Issuetrak address your Knowledge Management Challenges?

How can Issuetrak optimize your Sales Document Management Workflow?

How does Issuetrak facilitate Communication Management?

What is Issuetrak used for?

Issuetrak is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of Issuetrak?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of Issuetrak.

Who uses Issuetrak?

Issuetrak is used by Information Technology And Services, Education and Computer Software among other industries.

What are Issuetrak alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Issuetrak.

Where is Issuetrak located?

Issuetrak is headquartered at 6160 Kempsville Circle, Suite 101 B, Norfolk, Virginia 23502, US.

11 buyers and buying teams have used Cuspera to assess how well Issuetrak solved their Help Desk needs. Cuspera uses 1658 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Answer Quest Technologies

Issuetrak helped Answer Quest Technologies cut 75 percent of the time spent on customer support requests. The software is easy to use and deploy. Automation and workflows improved efficiency. The pre...sident gained hours each week to focus on new business. Issuetrak offers API integrations and 24/7 support.

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Leslie Wykel

Issuetrak helped Leslie Wykel resolve a crisis situation with fast and professional service. The support team explained the problem and solution in simple terms. After repairs, the program worked bet...ter and faster. Leslie was happy with the end result and praised the quality of customer service.

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The Office Coffee Company - Consumer Goods

Issuetrak helped The Office Coffee Company improve customer support. The company had trouble tracking issues and assets with email and spreadsheets. As their customer base grew, this became hard to m...anage. Issuetrak provided a central place to log and manage customer issues. This made their support team more organized and efficient.

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SeaTec - Management Consulting

Issuetrak helped SeaTec manage high ticket volume and improve customer support at their help desk. SeaTec's only IT technician handled hundreds of assets and faced urgent issues daily. Issuetrak repl...aced a less flexible system and saved time by streamlining ticket management. The technician praised Issuetrak for its product knowledge and effectiveness. The right help desk solution made a big difference for SeaTec.

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NFA! Quick Notes in Issuetrak

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Peers used Issuetrak for helpdesk management and workflow management

Issuetrak Competitors

Issuetrak Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.90/5 ★

Read Reviews (207)
Analytics

3.55/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.90/5 ★

Read Reviews (207)
Analytics

3.55/5 ★

Read Reviews (10)

Issuetrak Integrations

Issuetrak integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.26/5 ★

Read Reviews (69)
Data Import

3.97/5 ★

Read Reviews (195)

Trello

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Asana

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

HubSpot

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Calendly

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Shopify

4.43 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Issuetrak

Overall Risk Meter

Low Medium High

Top Failure Risks for Issuetrak

Issuetrak, Inc. Profile

Company Name

Issuetrak, Inc.

Company Website

https://www.issuetrak.com/

HQ Location

6160 Kempsville Circle, Suite 101 B, Norfolk, Virginia 23502, US

Employees

11-50

Social

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Financials

PRIVATE