Karma CRM vs. Keela: CRM Solution Comparison 2025

Overview: Karma CRM and Keela as CRM Category solutions.

Karma CRM and Keela both cater to CRM needs, but they serve distinct user bases. Karma CRM excels in customer engagement for industries like marketing and IT, offering robust integration and reporting features. With strong support options, it suits large enterprises. Keela, meanwhile, shines in the nonprofit sector, providing extensive data management and support services, which are ideal for organizations looking to enhance communication and engagement on multiple channels.

Karma CRM and Keela: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Karma CRM excels in engagement management, contact list, and communication. It is designed for enterprises needing comprehensive engagement solutions. read more →

Keela focuses on engagement and communication management, and also provides campaign and social media analytics, catering to cause-driven organizations. read more →

Business Goals

Karma CRM helps enhance customer relationships and supports customer acquisition, ideal for enterprises aiming to boost sales. read more →

Keela assists in scaling best practices and improving internal communications. It is ideal for organizations aiming to refine stakeholder relations. read more →

Core Features

Karma CRM offers custom reports, data import/export, and robust integration options, suited for detailed analytics in large enterprises. read more →

Keela provides extensive data import/export, custom reporting, and strong analytics. These features are tailored for nonprofits needing privacy and security. read more →

Vendor Support

Karma CRM users benefit from 24/7 support, including chat and phone options, meeting enterprise-level support demands. read more →

Keela offers 24/7 support, phone, and comprehensive training services, fitting the needs of varied user sizes from nonprofits to enterprises. read more →

Segments and Industries

Karma CRM serves large enterprises in marketing and tech sectors, ensuring an alignment with complex workflows. read more →

Keela is popular among non-profits and religious institutions, providing tools suited for diverse organizational needs and sizes. read more →

Operational Alignment

Karma CRM integrates perfectly into large enterprise setups, especially in IT, with tools that simplify customer and sales operations. read more →

Keela fits non-profit organizations seeking streamlined communication and engagement processes, ideal for both small and large operations. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Phone Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Karma CRM and Keela

Why is Karma CRM and Keela the best choice for Engagement Management?

Karma Crm and Keela both allow users to follow up with leads and contacts. Karma Crm offers a wide range of features for managing customer interactions, including task chains, email scheduling, and contact information access. Keela focuses on managing donor engagement and includes features like event management, donation tracking, and communication tools. Keela's automated follow-up system might not be suitable for all users.

"...I like that I can schedule emails to be sent later, and check a box so that it adds a follow-up task if I haven't heard back in a defined period of time (that I set)...." Peer review by User

"...Keela made it simple to track donations, follow up with donors, and keep track of our progress...." Testimonial by Emily-Anne King, Vice-President & Co-Founder, Backpack Buddies

How does Karma CRM and Keela address your Contact List Management Challenges?

Karma Crm and Keela both enable contact management and organization. Karma Crm provides a comprehensive history of customer interactions, including calls, emails, and tasks, while Keela focuses on managing donor contacts and tracking donations. Keela offers a user-friendly interface and features for filtering and managing contacts through tags, while Karma Crm excels in features like quick contact entry, search capabilities, and integration with social media platforms. Keela has limitations in its contact management tool, specifically related to user experience and navigation.

"...karmaCRM maintains a history of all customer calls, emails, tasks, and deals, and shares it with the whole team...." Peer review

"...What I like most about this software is how when I create new contacts of donors, I am able to add certain tags, such as "Media," so that I have a way to filter across all my contacts...." Peer review by Verified Reviewer, Education

How can Karma CRM and Keela optimize your Communication Management Workflow?

Karma Crm and Keela both provide communication management features, including sending mass emails and tracking email correspondence. Karma Crm offers more extensive features, such as email templates, API integrations, and permissions management, while Keela focuses on features specific to nonprofits, like donation management, receipt generation, and project management. These summaries are limited to the information provided and may not reflect the full scope of each CRM’s features.

"...When I started with KarmaCRM, I quickly became accustomed to using it for archiving 100% of user/customer interaction, creating task chains, following up inquiries and problem reports, tracking user and purchasing status, and sending out preconfigured email to multiple persons from email templates...." Peer review by Friedrich Menges, Computer Software

"...The feature to send out mass emails; Also, the ease of use for our team members...." Peer review by Jaskirat G., Non-Profit Organization Management