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Kayako vs ConnectWise Manage: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Kayako vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 10068 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kayako and ConnectWise Manage

Kayako, ConnectWise Manage, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kayako

Focus area

Kayako is better than ConnectWise Manage for

Software Failure Risk

  • medium

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than Kayako for

Software Failure Risk

  • medium

About

Help Desk Software Kayako Unified Customer Service Software

Business Management Software | ConnectWise Manage Business ...

Age

1982

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

57

81

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management

creating knowledge base



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


loyalty management

customise loyalty program

identify target customers



training & onboarding


contact list management


customer case management


content management


conversion management


generation of new leads


rating and review management


touchpoint management


channel management


social media management


lifetime value management



sales document management

contract management

proposal & quote management



revenue cycle management


campaign management



competitive intelligence




performance management


products & pricelist management


promotion management



account management



billing and invoice management





opportunity management


lead qualification: technographic


lead qualification

lead qualification: technographic



advocacy management


business development


sales call management


pipeline management


relationship management


calendar management



follower management


discount management



community building


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more
  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more
  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting