Comparison Summary
This comparison report of Kayako vs. freshstatus is based on a specific set of business needs and context. The comparison uses 4217 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Kayako and freshstatus
Kayako, freshstatus, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
freshstatus focuses on Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
"With Kayako Messenger, we've seen an immediate 17% increase in customer satisfaction. " - Eege Klop
"Freshstatus is incredibly easy to configure. The product is very easy to implement and maintain. " - Wayne Breau
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Desk Software Kayako Unified Customer Service Software
Incident Management to Manage Incidents and Maintenances
Age
2010
Financials
PRIVATE
SERIES H
Business Need
Total Processes
(we found evidences for)
57
7
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Scale best practices
-
Launch new products
-
Build brand awareness
-
Improve consistency
-
Improve digital and social presence
-
Improve ROI
-
Increase customer life time value
-
Improve efficiency
-
Establish thought leadership
- See 10 more
-
Acquire customers
-
Enhance customer relationships
-
Build brand awareness
Top Channels
Channels Used
-
website
-
website
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
