Comparison Summary

Kayako: Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.

freshstatus: Freshstatus offers customizable status pages and efficient incident management, ensuring accurate, proactive communication. It reduces disruption reporting time and integrates powerful alerts and notifications.

logo Kayako

Focus area

Kayako is better than freshstatus for

Software Failure Risk

  • medium

logo freshstatus

Focus area

Software Failure Risk

  • medium

Kayako and freshstatus: Customer Satisfaction Data


Kayako in Action: Unique Use Cases

How can Kayako enhance your Helpdesk Management process?

How does Kayako facilitate Engagement Management?

What makes Kayako ideal for Knowledge Management?

What solutions does Kayako provide for Workflow Management?

How can Kayako enhance your Communication Management process?

About

Help Desk Software Kayako Unified Customer Service Software

Incident Management to Manage Incidents and Maintenances

Age

2010

Financials

PRIVATE

SERIES H

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting