Kayako and Mojo Helpdesk, An In-Depth Comparison 2024

Comparison Summary

Kayako: Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.

Mojo Helpdesk: Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Kayako and Mojo Helpdesk: Customer Satisfaction Data

Most deployed common Use Cases for Kayako and Mojo Helpdesk

How can Kayako and Mojo Helpdesk enhance your Helpdesk Management process?

Kayako and Mojo Helpdesk both provide help desk management features. Kayako focuses on integrating multiple communication channels, including chat, email, and social media, while Mojo Helpdesk emphasizes automation and multi-language support. Kayako allows for comprehensive reporting through a query language, but its user interface is considered less intuitive. Mojo Helpdesk offers user-friendly features like automated responses and time tracking, but its pricing may be a consideration for larger organizations. Some limitations in Mojo Helpdesk include a lack of workarounds for certain issues and support responses that often suggest future feature development.

"...Our customers have visibility and control of their own tickets and are able to submit their tickets through the Helpdesk cutting done on phone calls which helps us stay on top of SLAs and manage issues in a manner that complies with our limited resources....." Peer review by James T., Information Technology and Services

"...MOJO Helpdesk has helped organize what was a tedious process while providing a sense of order and clarity...." Peer review by Jason Dawbin

How efficiently Does Kayako and Mojo Helpdesk manage your Engagement Management?

Kayako and Mojo Helpdesk both prioritize customer interaction tracking and follow-up. Kayako emphasizes a complete view of customer interactions, including historical data, while Mojo Helpdesk focuses on timely responses and tracking SLA compliance. Kayako offers a variety of features including automated replies, canned responses, and detailed audit logs, while Mojo Helpdesk provides reminder emails and efficient ticket tracking. These tools differ in their approach to customer engagement, with Kayako focusing on individual customer interactions and Mojo Helpdesk emphasizing overall engagement and productivity. However, both tools have limitations as they rely on user input and feedback for optimal performance.

"...The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours...." Peer review by Gary M., Information Technology and Services

"...A key requirement was a platform that would remind its team to follow-up on unanswered requests in a timely manner...." Synapses Lab

How efficiently Does Kayako and Mojo Helpdesk manage your Workflow Management?

Both Kayako and Mojo Helpdesk offer automated workflows to streamline support operations. Kayako allows for customization and integration with APIs, enabling users to tailor workflows to fit their specific needs. Mojo Helpdesk focuses on simplifying ticket assignment and management, automating processes for efficient support routing.

"...It keep the workflow of the day-to-day help desk organized via automated tasks and custom widgets...." Peer review by Jericho Fulgencio, IT Project Coordinator, SwiftTech Technology Solutions LLC

"...We do not find any issue with overall workflow of the support system 5...." Peer review by Indrajit Jagtap

How can Kayako and Mojo Helpdesk optimize your Knowledge Management Workflow?

Both Kayako and Mojo Helpdesk provide knowledge base features to support customer self-service. Kayako's knowledge base allows for multiple knowledge bases and is praised for its ease of use, while Mojo Helpdesk's knowledge base focuses on reducing incoming requests by providing answers to frequently asked questions. However, both tools offer features to improve customer support and provide a platform for knowledge management.

"...few training costs Customer access to his tickets and as manager to all tickets is very good Knowledge base system is very useful User Management is also very good...." Peer review by Executive Sponsor