Comparison Summary

Kayako: Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.

SAP Service Cloud: SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.

logo Kayako

Focus area

Kayako is better than SAP Service Cloud for

Software Failure Risk

  • medium

logo SAP Service Cloud

Focus area

Software Failure Risk

  • low

Kayako and SAP Service Cloud: Customer Satisfaction Data


Kayako in Action: Unique Use Cases

How can Kayako optimize your Helpdesk Management Workflow?

How does Kayako facilitate Knowledge Management?

How efficiently Does Kayako manage your Workflow Management?

How efficiently Does Kayako manage your Communication Management?


SAP Service Cloud in Action: Unique Use Cases

What makes SAP Service Cloud ideal for Engagement Management?

How does SAP Service Cloud facilitate Contact List Management?

About

Help Desk Software Kayako Unified Customer Service Software

Service Cloud with experiences and resolutions across channels.

Age

1972

Financials

PRIVATE

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting