Comparison Summary
This comparison report of Kayako vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 9189 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Kayako and Spiceworks IT Help Desk
Kayako, Spiceworks IT Help Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.
"Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy. " - Chris Notley-Smith
"I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targe...ted ticket submission forms for many scenarios. This ensures that we capture all of the info we need to act on the request. " - Ben Rise
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Spiceworks IT Help Desk
Focus area
Spiceworks IT Help Desk is better than Kayako for
Software Failure Risk
About
Help Desk Software Kayako Unified Customer Service Software
Cloud Help desk software for IT
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
52
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Establish thought leadership
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Scale best practices
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Improve efficiency
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Improve ROI
- See 4 more
Top Channels
Channels Used
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
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display advertisement
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mobile app
- See 9 more
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
-
display advertisement
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mobile app
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
