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Kayako vs Spiceworks IT Help Desk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Kayako medium Failure Risk for Spiceworks IT Help Desk medium
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Comparison Summary

This comparison report of Kayako vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 9189 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kayako and Spiceworks IT Help Desk

Kayako, Spiceworks IT Help Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.

"A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right talent for your team Luis Hernandez, VP of Customer Success at Geckoboard Hiring t...he right team member for your company is crucial, and Kayako knows that the perfect hire can really have a positive impact on the whole company and your customers. " - Brittany Ferguson

"An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support. " - David Zampino

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kayako

Focus area

Kayako is better than Spiceworks IT Help Desk for

Software Failure Risk

  • medium

logo Spiceworks IT Help Desk

Focus area

Spiceworks IT Help Desk is better than Kayako for

Software Failure Risk

  • medium

About

Help Desk Software Kayako Unified Customer Service Software

Cloud Help desk software for IT

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

52

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (452)

Read Reviews (816)

engagement management

Read Reviews (124)

Read Reviews (15)

engaging and following up

Read Reviews (75)

Read Reviews (12)

knowledge management

Read Reviews (107)

Read Reviews (79)

creating knowledge base

Read Reviews (8)

Read Reviews (9)

sharing knowledge

Read Reviews (1)

Read Reviews (5)

workflow management

Read Reviews (51)

Read Reviews (11)

communication management

Read Reviews (41)

Read Reviews (70)

sending & publishing communications

Read Reviews (14)

Read Reviews (41)

tracking & monitoring communications

Read Reviews (12)

Read Reviews (28)

customer feedback management

Read Reviews (27)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (19)

Read Reviews (4)

loyalty management

Read Reviews (24)

Read Reviews (0)

customise loyalty program

Read Reviews (14)

Read Reviews (0)

identify target customers

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (13)

contact list management

Read Reviews (13)

Read Reviews (6)

customer case management

Read Reviews (13)

Read Reviews (2)

content management

Read Reviews (8)

Read Reviews (0)

conversion management

Read Reviews (7)

Read Reviews (0)

generation of new leads

Read Reviews (7)

Read Reviews (3)

rating and review management

Read Reviews (7)

Read Reviews (0)

touchpoint management

Read Reviews (5)

Read Reviews (0)

channel management

Read Reviews (5)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (9)

lifetime value management

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (26)

contract management

Read Reviews (2)

Read Reviews (9)

proposal & quote management

Read Reviews (1)

Read Reviews (16)

revenue cycle management

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (2)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

billing and invoice management

Read Reviews (1)

Read Reviews (2)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (27)

license management

Read Reviews (0)

Read Reviews (9)

sales call management

Read Reviews (0)

Read Reviews (8)

community building

Read Reviews (0)

Read Reviews (2)

category management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Establish thought leadership

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting