Comparison Summary
This comparison report of Kayako vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 4490 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Kayako and Sprinklr Service
Kayako, Sprinklr Service, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.
"With Kayako, it's easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it. " - George Minich
"We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-t...ime, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us. " - Manolo Winkler
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Desk Software Kayako Unified Customer Service Software
Leading digital-first, proactive customer service solution.
Age
2009
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
35
Total Goals
(we found evidences for)
13
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Scale best practices
-
Launch new products
-
Build brand awareness
-
Improve consistency
-
Improve digital and social presence
-
Improve ROI
-
Increase customer life time value
-
Improve efficiency
-
Establish thought leadership
- See 10 more
-
Enhance customer relationships
-
Acquire customers
-
Build brand awareness
-
Improve digital and social presence
- See 1 more
Top Channels
Channels Used
-
social media
-
e-mail
-
games
-
Twitter
-
Instagram
-
Facebook
-
offline
-
chat
-
website
-
video
-
events
-
trade shows
-
promotions
- See 10 more
-
social media
-
e-mail
-
games
-
Twitter
-
Instagram
-
Facebook
-
offline
-
chat
-
website
-
video
-
events
-
trade shows
-
promotions
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
