Comparison Summary
Introducing Kayako and UserEcho
Kayako, UserEcho, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
UserEcho focuses on Knowledge Management with Chat, Helpdesk Management with User Generated Content, Engagement Management with Support Groups, Customer Feedback Management with User Generated Content, etc.
"With Kayako, it's easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it. " - George Minich
"If you're looking for a complete solution to provide customer support, check out @userecho - customization, well priced and great support. " - Warewolf ESB
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Desk Software Kayako Unified Customer Service Software
UserEcho: Customer support solution
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
14
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Build brand awareness
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Scale best practices
Top Channels
Channels Used
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
