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Kayako vs Verint Unified VoC Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Kayako medium Failure Risk for Verint Unified VoC Platform medium
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Comparison Summary

This comparison report of Kayako vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 4225 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kayako and Verint Unified VoC Platform

Kayako, Verint Unified VoC Platform, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.

"Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy. " - Chris Notley-Smith

"The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance ...of the associated customer relationship managers, adding training where necessary or rewarding managers showing exceptional performance. " - Mohammed AlDossary

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kayako

Focus area

Kayako is better than Verint Unified VoC Platform for

Software Failure Risk

  • medium

logo Verint Unified VoC Platform

Focus area

Software Failure Risk

  • medium

About

Help Desk Software Kayako Unified Customer Service Software

Voice of the Customer | Verint Systems

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

57

21

Total Goals
(we found evidences for)

13

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (452)

Read Reviews (1)

engagement management

Read Reviews (124)

Read Reviews (4)

engaging and following up

Read Reviews (75)

Read Reviews (2)

knowledge management

Read Reviews (107)

Read Reviews (6)

creating knowledge base

Read Reviews (8)

Read Reviews (1)

workflow management

Read Reviews (51)

Read Reviews (0)

communication management

Read Reviews (41)

Read Reviews (1)

sending & publishing communications

Read Reviews (14)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (12)

Read Reviews (0)

customer feedback management

Read Reviews (27)

Read Reviews (6)

measuring customer satisfaction

Read Reviews (19)

Read Reviews (1)

loyalty management

Read Reviews (24)

Read Reviews (1)

customise loyalty program

Read Reviews (14)

Read Reviews (1)

identify target customers

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (0)

contact list management

Read Reviews (13)

Read Reviews (1)

customer case management

Read Reviews (13)

Read Reviews (0)

content management

Read Reviews (8)

Read Reviews (1)

conversion management

Read Reviews (7)

Read Reviews (0)

generation of new leads

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (0)

touchpoint management

Read Reviews (5)

Read Reviews (0)

channel management

Read Reviews (5)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (3)

lifetime value management

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more

  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting