Comparison Summary
This comparison report of Kayako vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 4225 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Kayako and Verint Unified VoC Platform
Kayako, Verint Unified VoC Platform, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.
"Kayako has really streamlined our support process, Conversations (not tickets) gave our customers a sense of personalized support and put them closer to us. Kayako is fast, slick, " - Chirag Ajmera
"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. " - GNC
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Desk Software Kayako Unified Customer Service Software
Voice of the Customer | Verint Systems
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
57
21
Total Goals
(we found evidences for)
13
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Acquire customers
- See 1 more
Top Channels
Channels Used
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
