Comparison Summary

Kayako: Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.

Zoho Desk: Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

logo Kayako

Focus area

Kayako is better than Zoho Desk for

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than Kayako for

Software Failure Risk

  • medium

Kayako and Zoho Desk: Customer Satisfaction Data

Most deployed common Use Cases for Kayako and Zoho Desk

How can Kayako and Zoho Desk enhance your Helpdesk Management process?

How does Kayako and Zoho Desk facilitate Engagement Management?

What Are the key features of Kayako and Zoho Desk for Knowledge Management?

How efficiently Does Kayako and Zoho Desk manage your Workflow Management?


Kayako in Action: Unique Use Cases

What solutions does Kayako provide for Communication Management?


Zoho Desk in Action: Unique Use Cases

How does Zoho Desk facilitate Customer Feedback Management?

About

Help Desk Software Kayako Unified Customer Service Software

Zoho Desk | Customer Service Software for Context-Aware ...

Age

1996

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting